Night Auditor - Full Time
Company: Marriott San Diego Gaslamp
Location: San Diego
Posted on: August 7, 2022
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Job Description:
MUST BE ABLE TO WORK OVERNIGHT ON WEDNESDAYS, THURSDAYS, FRIDAYS
AND SATURDAYS. Flexibility to work additional shifts as needed a
plus.
Benefits
-Free Parking at the hotel ($175 value)
-Meal allowance per 8hr shift ($10 per meal period)
-Sick Pay and Holiday Pay (while working holiday)
-Room Discounts with any Marriott Brand Hotel (31 different brand
globally)
-Additional Room Discounts for select hotels within portfolio
-Two pairs of slip resistant shoes a year
-401K Retirement Benefits with 4% match and immediate 100% vesting
(Transamerica)
Overview:
To provide our guests with extraordinary service from
making/assisting the reservation to departure striving towards
total guest satisfaction. To enhance and enrich the guest
experience by responding to guests needs, requests and complaints.
To sell guest rooms, food & beverage outlets and seasonal hotel
promotions. Complete the daily Food and Beverage audit following
established policies and procedures. Balance all department
accounts and posts any remaining charges. Reconciles room and tax
audit and post room and tax to all occupied rooms. Balance POS
including parking charges and PMS systems and close the day.
Completes reports for management.
Responsibilities:
The following is just a few of the responsibilities of the
position:
-Arrive to work on time adhering to uniform standards. Prep work
area with required tools including retrieval of bank, logging into
work station, email, GXP and Mobile Key.
-Balance all department accounts.
-Reconcile front desk postings and investigate discrepancies.
-Balance Food and Beverage cashiers' paperwork to Micros
report.
-Balance all credit cards to both Micros and Chase systems.
-Audit room rates and market codes.
-Posts room and tax to all occupied rooms.
-Ensure all parking charges are posted correctly.
-Run "End of Day" reports for both POS and PMS systems. Closes the
day.
-Completes Management reports and distributes accordingly.
-Welcome and register guests expeditiously, provide information to
guests as needed or requested, obtain identification and
credit/check approval as directed by hotel policy. Verify rate and
departure date. Confirm and modify information required to complete
the registration process as per hotel procedures.
-Check departing guests out of the hotel as per hotel
procedures.
-Monitor GXP throughout shift for customer care cases, guest chats
and work orders.
-Answer all guest questions accurately and resolve problems in a
timely manner ensuring guest satisfaction. Authorize revenue
allowances as allowed by hotel policy.
-Resolve guest problems and complaints.
-Process guest laundry including scheduling of pick up and charging
appropriate account.
-Sell guest rooms, food & beverage outlets and seasonal hotel
promotions.
-Maintain Gift Shop to standards including reviewing of placing
orders, receiving supplies, restocking shelves and inventory
(including alcohol fridge)
-Review Front Desk Passdown(s) when coming on shift and record
pertinent information as needed throughout shift.
-Post charges to individual room or master account.
-Complete tasks on daily checklist.
-Communicate with other hotel departments to maintain a high level
of guest satisfaction.
-Adhere to guest safe deposit box procedures.
-Adhere to policies regarding handling of employee's cash bank.
-Reconcile all charges and cash received during shift and prepare
drop. Have drop witnessed.
-Promote Marriott Bonvoy Program to guests.
-Process mail, messages, faxes and packages.
-Answer main phone lines and assist/direct guests where needed.
-Review and respond to guest comments and requests as needed to
third party websites including, but not limited to Booking.com, and
Expedia Partner Central.
-Responsible for knowledge of groups and functions in the Hotel on
a daily basis.
-Responsible for knowledge or obtain knowledge of local events,
venues, entertainment options for guests.
-Notify management of any pertinent information related to shift
activities.
-Ensure all equipment is in operational order and all supplies are
up to par. Report equipment that needs repair or supplies that need
to be ordered.
-Be familiar with the operating procedures of all other areas of
the hotel, cooperating fully and in a friendly manner with those
areas to assure customer satisfaction.
-Be a Team Player and encourage the teamwork attitude among
staff.
-Attends department and inter-departmental meetings as needed or
required.
-Notify management of any pertinent information related to shift
activities.
-Be knowledgeable in all hotel emergency procedures.
-Ensure areas are free of safety hazards and performs all duties in
a safe and efficient manner.
-Ensures total guest satisfaction.
-Assist in safety and maintenance by tracking items in GXP for
relevant department
-Receive advance deposits at the desk for future reservations and
process as per policy.
-Follow supervisor's instructions and performs other duties as
directed or assigned.
Why San Diego Marriott Gaslamp Quarter?
Are you ready to join the premiere team in the Gaslamp Quarter? We
are not the Padres, but we are known as one of the best hotels in
Downtown San Diego. We embody the energy and vibe that is the heart
of the historic Gaslamp Quarter featuring the best views from our
Award Winning rooftop bar Altitude Sky Lounge--. Located next to
Petco Park, Padres game days are also filled with fun, cheer and
team spirit!
Come be a part of our family and help welcome our guests to their
home away from home. Making you and our guests a part of one big
family. Our mission is for our hotel to be a place where our
associates would love to stay and our guests would love to
work!
The San Diego Marriott Gaslamp Quarter provides equal employment
and affirmative action opportunities to applicants and employees
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status or
disability. The San Diego Marriott Gaslamp Quarter is an equal
employment/affirmative action employer. If you need accommodation
for any part of the employment process because of a medical
condition or disability, please call (619) 446-6031 or email Tracy
Smith at hrmsd@gaslampmarriott.com to let us know the nature of
your request.
Keywords: Marriott San Diego Gaslamp, San Diego , Night Auditor - Full Time, Accounting, Auditing , San Diego, California
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