Digital Experience Representative (Digital Banking)
Company: BluPeak Credit Union
Location: San Diego
Posted on: October 23, 2024
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Job Description:
Digital Experience Representative (Digital Banking)
US-CA-San Diego
Job ID: 2024-1704
Type: Regular Full-Time
# of Openings: 1
Category: Marketing
Corporate Office
Overview
The Digital Experience Representative is an individual contributor
who assists with executing strategy, tactics, innovation, design,
testing, implementation, and providing support for BluPeak's
member-facing digital banking tools. Additionally, this position
works closely with the Marketing department to provide general
support, develop materials, and assist with the management of the
intranet as needed. This position requires strong attention to
detail and a solutions-oriented approach, as they will be
responsible for assisting internal team members with our digital
solutions. The Digital Experience Representative is a self-starter,
takes initiative, and is a highly motivated individual with
demonstrated skills and experience.
Responsibilities
--- Assists with the implementation of new and existing software
releases including impact analysis, documentation, testing,
scheduling, and change management.--- Supports complex Digital
Banking projects, ensuring execution and a high level of
follow-through within project timeline.--- Assists Retail team with
escalated Digital Banking questions, such as online/mobile banking,
bill pay, browser settings, and more. Directs calls outside of
scope of responsibility to the appropriate internal party.---
Assists with developing, tracking, and reporting upon system
performance and feature/functionality utilization.--- Tracks and
manages dashboards for digital solutions via voice of member
feedback.--- Performs back office Digital Banking tasks including
reviewing daily, weekly, monthly and quarterly reports.---
Collaborates with Marketing to assist with digital campaigns in
support of overarching marketing and organization-wide goals.---
Ensures the BluPeak Credit Union brand is maintained and that
materials are compliant with credit union policy and financial
institution regulations.--- Stays well informed of technology
trends and remains compliant with all programs, policies,
procedures, and regulations.--- Adheres to company policy and
procedure, complete annual compliance training, and comply with
business continuity and vendor management policy. These are crucial
to the success of the organization and regulatory compliance and/or
safety and soundness for the sustainability of the credit union.---
Comply with all Anti-Money Laundering laws such as the Bank Secrecy
Act, OFAC and USA PATRIOT Act and all related policies and
procedures including accurate Member/Customer Identification
Program, member due diligence, accurate OFAC match processing, and
reporting unusual activities and suspected fraud.--- Performs other
duties as assigned. SUPERVISORY RESPONSIBILITIES
The job will have not have supervisory responsibilities but will
interact with supervisors of various departments on certain
departmental projects and supervise third-party vendors.
Qualifications
EDUCATION and/or EXPERIENCE
Four-year degree (BS/BA) and/or minimum of 3 years relevant
experience (in lieu of degree). Minimum 1-3 years' experience with
digital platform services is preferred and/or minimum of 1-3 years'
experience with technical troubleshooting, problem resolution or
online services is preferred. Implementing/supporting
ecommerce-related strategies, mobile app experience is preferred.
Experience in financial services (private banking, customer
service, sales and lending) preferred.
Compensation details: 24-28 Hourly Wage
PI86128693d4c6-37248-35202154
Keywords: BluPeak Credit Union, San Diego , Digital Experience Representative (Digital Banking), Accounting, Auditing , San Diego, California
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