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Manager, Billing and Client Accounts Receivable

Company: AMN Healthcare
Location: San Diego
Posted on: April 17, 2018

Job Description:


The SENIOR MANAGER, BILLING oversees AMN s Billing team to ensure that client invoicing and clinician timekeeping is performed in a timely, accurate and efficient manner, resulting in the maximization of revenue capture, profitability and client satisfaction. In addition, the Manager/Sr. Manager Billing (1) ensures team members are well-trained and receive ongoing career development, and (2) partners across teams to lead the implementation of strategic and process improvement initiatives in alignment with AMN s goals.


* Monitor billing production and outcomes daily and weekly by reviewing billing critical indicators in order to ensure accurate and timely revenue recognition.

* Own the client experience from a billing perspective by disseminating qualitative and quantitative trends, and coordinating back-office teams in order to deliver invoices to the right place at the right time.

* Develop and maintain relationships with outside vendors that the Billing Department utilizes as part of client service level agreement in order to deliver seamless customer experiences.

* Review department s policy and procedures (P & P) taking into account updated information, specific initiatives and supervisor input in order to evaluate and implement.

* Oversee mandated federal, state and municipal regulations in order to maintain processes that monitor invoicing to ensure ongoing compliance.

* Develop and implement standards, procedures and controls to improve data entry efficiency, accuracy and performance.

* Monitor compliance with AMN s Sarbanes Oxley (SOX), legal, tax and financial policies and procedures by ensuring necessary reviews and approvals take place.

* Escalate issues across Business Services partners for the purpose of improving back-office efficiencies and delivering value-add client services.

* Recommend innovative approaches to problems leveraging research, benchmarking and broad technical expertise in order to expand solution base and expedite resolutions.

* Identify key metrics that quantify and measure performance by generating business reports in order to diagnose potential opportunities and ensure team goals and objectives are met.

* Hire, develop, coach and monitor performance of department supervisors and team members through effective leadership and communication skills to cultivate professional and personal goal achievement.

* Empower senior team members to stretch into challenging assignments in order to build bench

* Coach team members on negotiating effectively with a bias towards sound business decisions, and closing reported case incidents within defined business goals.

* Oversee entire new-hire training program by reviewing results, gathering feedback and identifying content and delivery improvements in order to continually improve learning experience.

* Propose and implement new processes across multiple departments (shared services, business and corporate) by taking lead role in analysis, testing and evaluation.

* Update policies and procedures based on assessment of current business environment, feedback from team and management in order to continually improve data entry efficiency, accuracy, and overall performance.

* Participate in developing specifications, requirements and enhancements needed.

* Process Owner for all billing relevant systems in order to assign security, ensure segregation of duties, and oversee communication and training on system updates.

* Track individual production metrics at the team level to detect trends and make proactive adjustments to maintain service levels.



* HS Diploma or GED certificate required


* Bachelor s Degree preferred


* 5 years managing large data entry team

* 5 years in billing and/or customer service function


* Reporting business metrics and statistical analysis

* Process reengineering and change leadership

* Direct management over accounting, payroll, banking, and/or account management, or operations.

Respect Passion Continuous Improvement Trust Customer Focus Innovation



We value professionalism in everything we do this includes the professional presence we project as we interact with internal and external customers. ","datePosted":"2018-04-13T07:00:00.000Z

Keywords: AMN Healthcare, San Diego, Manager, Billing and Client Accounts Receivable, Accounting, Auditing, San Diego, California

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