the smart solution for San Diego jobs

Senior Manager Client Service

Company: Cox Automotive
Location: Oceanside
Posted on: January 16, 2019

Job Description:

Job Description:

This position manages and directs the overall operation and administration of factory sales and fleet lease operations of the auction. The position acts as a liaison between the auction and commercial accounts in regards to accuracy and quality of vehicle preparation. Key responsibilities include maintaining positive relationship with commercial accounts customers, developing new business, and providing quality service.

Job Responsibilities:

  • Maintain accurate account records and a positive customer relationship by ensuring efficient and accurate handling and resolution of account problems
  • Review and verify information on block summary dealer handouts, expense summary and recap reports. Verify pre-sale and after-sale audit
  • Submit weekly account reports to the sales, operations and the general management, such as inventory status reports of aged, rejected and repurchased units
  • Provide weekly inbound volume expectations to the vehicle entry manager based on transportation data and sale lineup/client mix
  • Provide schedule of sale line-up to lot and recon managers for proper routing of vehicles, coordinating aged units first
  • Maintain and develop staff by recruiting, selecting, orienting, and training employees, and by providing educational opportunities
  • Counsel and discipline employees as necessary
  • Plan, monitor and evaluate job performance, and conduct performance appraisals
  • Establish and maintain close working relationships and good rapport with major commercial accounts
  • Develop new accounts through personal and telephone contact with potential customers and increase level of consignment with existing customers
  • Provide progress reports to sales staff and other managers as necessary to increase commercial business
  • Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement
  • Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect
  • Enforce all company policies and procedures related to employee and customer conduct
  • Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, and Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high quality customer service and support
  • Keep all contracts and auction manuals updated and available for employee use
  • Manage and direct the efficient movement, pick-up and delivery of commercial and consignment vehicles to and from the auction as requested by clients
  • Coordinate and review customer files and account records with appropriate managers to efficiently monitor aged inventory and title delays
  • Walk/Audit sale line with clients to ensure quality standards are met
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with market safety manager in support of all safety activities aligned with safety excellence
  • Perform other duties as assigned by management


    --- High School Diploma or equivalent required
  • Bachelors degree in Business Administration or equivalent preferred
  • Minimum of 3 - 5 years managerial experience required
  • Knowledge of local and State titling laws preferred
  • Experience in the automobile or Auction industry required
  • Strong communication and interaction skills required
  • Effective management, leadership and organizational skills required
  • Ability to sit, stand and walk for prolonged periods of time. Vision abilities required.
  • Good computer and software knowledge, as well as experience with AS400 essential.
  • Occasional exposure to weather conditions, fumes, and noise.
  • Reconditioning and/or body shop experience preferred


    The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

    Keywords: Cox Automotive, San Diego , Senior Manager Client Service, Accounting, Auditing , Oceanside, California

    Click here to apply!

    Didn't find what you're looking for? Search again!

    I'm looking for
    in category

Other Accounting, Auditing Jobs

Tax Senior Manager
Description: Serve as the primary engagement manager with economic responsibilities for billing, realization, and collections. Effectively leverage available technology and other resources to maximize technical application (more...)
Company: Moss Adams
Location: San Diego
Posted on: 01/17/2019

Rooms Controller - Marriott Marquis San Diego Marina (17001L81)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott Hotels Resorts Suites is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading hospitality company, we offer (more...)
Company: Marriott International
Location: Oceanside
Posted on: 01/17/2019

Corporate Controller
Description: GENERAL JOB DESCRIPTION Mapp Digital is seeking an experienced Corporate Controller. Under the direction of the CFO, the Controller is a key member of the Accounting and Finance team and is responsible (more...)
Company: MAPP Digital
Location: San Diego
Posted on: 01/17/2019

Oracle EBS Financials ORMB/CCB- Senior Consultant
Description: Today's chief financial officers CFOs and financial executives are being asked to improve business performance and shareholder value, along with operational effectiveness and efficiency. Deloitte Oracle (more...)
Company: Deloitte
Location: San Diego
Posted on: 01/17/2019

#97488 BMT Service Line Financial Counselor
Description: 97488 BMT SERVICE LINE FINANCIAL COUNSELOR br br Filing Deadline: Fri 1/25/2019 br br UCSD Layoff from Career Appointment: Apply by 01/16/2019 for consideration with preference for rehire. All (more...)
Company: University of California - San Diego Medical Cente
Location: San Diego
Posted on: 01/17/2019

Senior Scientist, Biomarker Signatures
Description: Janssen Pharmaceuticals, Inc, a member of Johnson Johnsons Family of Companies, is recruiting for a Senior Scientist, Biomarker Signatures to be located in La Jolla, CA. Janssen Pharmaceutical Companies (more...)
Company: Johnson & Johnson
Location: San Diego
Posted on: 01/17/2019

Senior Manager or Associate Principal, Valuation Services, Healthcare Consulting
Description: At ECG, our primary emphasis is on quality-in our people and our services. When you work at ECG, we empower you to be your best. We hire you for your ability, integrity, and education, and then we assign (more...)
Company: ECG Management Consultants
Location: San Diego
Posted on: 01/17/2019

Project Coordinator / Project Controller
Description: Overview / Responsibilities Wood Environment Infrastructure Solutions is seeking a Project Coordinator/Project Controller for our San Diego office to support operations for mid-to-large size programs. (more...)
Company: Amec Foster Wheeler
Location: San Diego
Posted on: 01/17/2019

Employee Dining Room Attendant - THE US GRANT, a Luxury Collection Hotel, San Diego (190001N7)
Description: Heres To Your Journey with The Luxury Collection The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the worlds most enriching (more...)
Company: Marriott International, inc.
Location: San Diego
Posted on: 01/17/2019

Senior Information Technology Auditor
Description: Primary Purpose: br br Under direction of Project Manager or Principal Auditor, plan audits, determine scope and develop project specific risk and controls matrices. Perform walkthroughs, design effectiveness (more...)
Company: Sempra
Location: San Diego
Posted on: 01/17/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Diego RSS job feeds