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Pharmacy Technicians

Location: San Diego
Posted on: January 14, 2021

Job Description:

TOP FIVE RESPONSIBILITIES


-Input prescription and verify appropriate information.


-Make outbound calls to patients, pharmacists, doctor's offices and insurance companies.


-Successfully resolve claim issues, coverage verification, adjudication issues, etc. in a timely manner.


-Process 20 prescriptions per hour on a daily basis with 98% accuracy rate.


-Work with management to continually improve performance and customer satisfaction.



KNOWLEDGE AND SKILLS


-Pharmacy General knowledge of medical terminology and abbreviations.


-Good mathematical skills in order to make basic calculations.


-Enter prescriptions - Typing 45- 50 WPM.


-General knowledge of all state and federal regulatory requirements, i.e. HIPAA Medicare Part D, State Board of Pharmacy.Technology.


-Basic knowledge of MS windows operating system.


-Basic to intermediate skills using MS Office applications (MS Word and MS Excel at a minimum#.


-Experience using email systems - MS Outlook or Outlook Express preferred.


-Experience working with on-screen document images preferred.


-Experience working with computer based phone applications preferred.


-Exceptional PC skills-ability to toggle between multiple computer applications. Ability to enter prescriptions in a pharmacy software application.Language/Communication.


-Ability to communicate effectively in-person and in writing.


-Ability to communicateeffectively on the telephone, with tact and finesse without becoming defensive, confused or upsetting the customer - excellent command of customer service etiquette skills?


-Bi-lingual and multi-lingual skills a plus.


-Strong organizational, detail and follow-up skills in order to achieve stated goals.


-Ability to identify issues and resolve customer inquires and complaints accurately and promptly.


-Ability to solve problems for which standards solutions may not be available; can identify problem and deter best solution.


-Ability to handle multiple activities and deadlines.


-Ability to work effectively within a team environment.


-Ability to work in an organized and calm fashion in a busy environment.


-Ability to perform tasks or other activities with limited opportunities for deviation from approved practices and procedures.


-Ability to provide excellent customer service while maintaining a relatively high production rate.


-Ability to listen and learn new ideas and approaches.


-Ability to work overtime and flexible schedules - 2nd shift and weekends based on business needs Ability to rotate job functions.


-Ability to sit for long periods of time, up to eight #8) hours.


-Ability to work with a minimum of supervision.


-Ability to work in a customer driven.



EDUCATION


-High School or GED.


-Current California Pharmacy Tech registration. National Certification preferred.



EXPERIENCE


-6 months-3 years retail, mail order, long-term care hospital experience as a Pharmacy Technician - includes experience in dealing with:- Insurance benefits authorization- Adjudications issues- Coverage verification- Reimbursement issues- Claim processing - Cash Handling - pharmacy register- Data entry of prescriptions- Dispensing prescriptions 6 months-3 years front office customer service experience in an organization providing superior customer service handling:- Walk-in customers picking up prescription orders- Answering in-bound calls from customers regarding phone orders, pick-up times, non-medical questions on medications, general inquires.- Outbound calls to customers, doctor offices, third party administrators, coordinating insurance billing, verifying coverage, resolving insurance coverage issues.

Keywords: , San Diego , Pharmacy Technicians, Administration, Clerical , San Diego, California

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