Clinical Admin Coordinator - San Diego, CA

Company: UnitedHealth Group
Location: San Diego
Posted on: February 24, 2021

Job Description:

Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
Like you, UnitedHealth Group is strong on innovation. And like you, we'll go the distance to deliver high - quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have a chance to make an impact.
Due to our ongoing business relationship with the County of San Diego, Optum Behavioral Solutions has an immediate need for a Clinical Administrative Coordinator. This is primarily an administrative position with no patient contact.
This position is office based in our San Diego, CA office and requires working a Monday - Friday, daytime hours preferably 9am - 6 or 6:30pm. The Clinical Administrative Coordinator provides routine administrative support to Utilization Management Department. Including but not limited to answering provider lines, working collaboratively with other departments, and demonstrating exceptional customer service. The Clinical Administrative Coordinator plays a key role in building professional relationships with external stakeholders and internal customers. This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (6:00am - 6:30pm). It may be necessary, given the business need, to work occasional overtime. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: https://info.uhg.com/ Primary Responsibilities:

• Data entry of client information into several designated databases and County of San Diego's Electronic Health Record (EHR) System
• Processing and tracking inpatient and outpatient authorization requests
• Processing high volume inpatient and outpatient authorizations within the establish TAT and serving as back up for CAC processes depending on staff availability
• Distribute the appropriate work products to clinical teams for clinical review
• Update and validate demographic and diagnosis information in (EHR) as needed
• Scanning of documents for retention and filing of documents
• Purging of documents
• Facsimile and photocopy duties; other assistance to team member as needed with overall direction from UM - CAC Supervisor
• Efficiently respond to incoming calls and provide prompt and courteous service to customers and guests. External stakeholders include inpatient hospitals; Residential Substance Use facilities; Crisis Homes; Providers; and billers
• As stated, position requires ability to access the county's electronic medical record
• Sort through incoming e - faxes
• Cross train in other CSS processes and provide back up support as needed
• E - filing of all inpatient and outpatient requests
• File data and perform other routine clerical tasks as assigned and for other departments as needed
• Operate a variety of standard office machines, including a personal computer and a variety of computer software, DYMO label, phone, fax, calculator, shredding machine and photocopy machine
• Interpret and respond clearly and effectively to verbal requests over the phone or in person, and to verbal or written instructions in a timely manner
• Establish and maintain effective working relationships with co - workers, supervisors, managers, stakeholders, and the general public
• Perform reception duties in an efficient, professional and courteous manner as needed
• Pursue personal development of skills and knowledge necessary for the effective performance of the role
• Serve as a central contact for crisis stabilization and inpatient bed availability as needed
• Update processes as needed
• Promote and exhibit the United Culture Values
• Other duties as assigned by Supervisor / Manager You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
  
  • High School Diploma--/ GED (or higher)
  • 2+ years of customer service experience analyzing and solving customer problems
  • 2+ years of Data Entry experience in an administrative or clerical support role
  • Proficient with Microsoft Word, Microsoft Excel (create, edit, save documents and spreadsheets) and Microsoft Outlook (email and calendar management)
    
  • Ability--to gain and maintain access to the County of San Diego's electronic health record - Cerner / CCBH
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group - approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
    Preferred Qualifications:
    
    • Experience handling confidential client / patient information
    • Experience working within the health care Industry and with health care insurance
    • Experience working in a hospital, physician's office or medical clinic setting
    • Professional experience in a clerical or administrative support related role
    • Working knowledge of Medical Terminology to communicate with members and providers
    • Experience working with ICD - 10--and CPT codes
    • Experience working with Medicare and / or Medicaid Services
    • Experience working in a call center environment Physical & Work Environment:
      
      • Ability to work with multiple screens and applications at one time UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography - specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.
        Some of the steps we've taken to ensure employee well - being include:
        
        • Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID - 19
        • Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
        • Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
        • Fully cover the COVID - 19 healthcare costs for our employees
        • Employees who self - identify as high risk or who live with someone who is high risk have been asked to remain working from home Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
          UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims, hiring immediately Our team members help close the gap in health care. Take a closer look and see how Lisa helps members navigate a complex health care system. We're committed to diversity and inclusion in everything we do. It's ultimately what helps us understand a variety of perspectives and provide quality care to our diverse member population. If you're interested in working for an organization that val--- A Nursing career at UnitedHealth Group can be challenging, yet very rewarding at the same time. Our Registered Nurses and Nurse Practitioners are caregivers through and through. At UnitedHealth Group, they work in a fast-paced environment directly wi--- At UnitedHealth Group we utilize many avenues to find the right candidates to fill open positions. One of which, involves asking our current employees to refer the people they know that would be a good fit for the company. Our employees have great in--- UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-800-561-0861 and press or say 1 for Applicant to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday. UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, San Diego , Clinical Admin Coordinator - San Diego, CA, Administration, Clerical , San Diego, California