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Receptionist

Company: Supercuts
Location: Carlsbad
Posted on: November 22, 2021

Job Description:

RECEPTIONIST JOB DESCRIPTION PURPOSE The Receptionist is the first and last person to be in contact with customers. The WELCOME created by the Receptionist is very important and strongly influences how customers feel about SUPERCUTS. The primary responsibility of the Receptionist is to make sure the customer feels welcome and comfortable. This is done by greeting our customers cheerfully and with enthusiasm, making them feel welcome. The Receptionist knows exactly how the salon operates and has the ability to execute our SUPERCUTS Operating Principles and best practices at all times. This will ensure all customers are satisfied before leaving the salon and have been informed on all check-in options that are available. The Receptionist should also have a thorough knowledge of the SUPERCUTS location, menu, and available products for retail. They should also know hours of operation and be able to communicate this information to customers in person or on the phone. It is important for the Receptionist to understand that the voice on the other end of the phone is a potential customer or applicant and it is important that the information is delivered cordially and clearly with a SMILE. DUTIES * Greet every customer immediately and check them in * Answer phones, speaking clearly and confidently * Inform customers on how to make a reservation via Open Salon, MobileApp, online check-in, and calling ahead * Assist customers with any questions they may have about purchasing products and suggest additional services we offer * Create a ticket in the POS for every customer * Give an accurate estimated wait time and encourage customers to wait or return as appropriate * Accept payments, ask the customer how their service was and listen attentively to any concerns, complaints or positive feedback * Follow all sanitation procedures and requirements * Keep desk area clean and organized when not serving customers * Keep up on laundry * Keep up on having clean implements available for the stylists * Assist with product inventory, stocking, and dusting when needed * Balance Till at the beginning and end of each shift QUALIFICATIONS * Strong customer service with an outgoing, confident and professional personality * Professional phone manner * Coachable and open to feedback * Good communication skills * Good at multitasking and organization * Professional appearance and presence * Flexible availability * Punctual and reliable DISCLAIMER: "You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions. "

Keywords: Supercuts, San Diego , Receptionist, Administration, Clerical , Carlsbad, California

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