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Automotive Technician - Customer Service (Office Position)

Company: Mitchell 1
Location: Poway
Posted on: January 16, 2019

Job Description:

Are you tired of turing a wrench??

Mitchell 1 Product Support Reps use their automotive repair experience to help auto mechanics research information for automotive repair and diagnostics.

Do you enjoy helping customers over the phone? Are you good at finding information on the internet? Do you have experience with automotive repair? If yes, then Mitchell 1 has the perfect job for you!

PRIMARY RESPONSIBILITIES:

Respond to customers in a professional manner to determine the customers needs and resolve or route the call to the appropriate department.

  • Document all inquiries received, via telephone, email or correspondence.
  • Assist customers with product content questions.
  • Accurately update and maintain the incidents in the tracking software package.
  • Follow procedures set in the product content support job guidelines. Time on the telephone taking incoming calls, making outbound calls or waiting for incoming calls should comprise of 60- 70% of the day.
    EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Experience in high-volume customer service center in fast paced environment with emphasis on incoming telephone contact is preferred.
  • Automotive knowledge required.
  • Strong verbal and written communication skills, and have a professional demeanor.
  • Ability to prioritize, organize and manage multiple tasks simultaneously with a high level of accuracy and be able to work under pressure.
  • Minimum 1 year experience working with PC based applications.
  • Punctuality and good attendance are required.
  • ASE certifications preferred.
  • Must be able to perform under pressure
  • High School diploma or equivalent is required. Some College a plus Schedule/Hours and Pay-rate:

    Monday-Friday - 8AM - 4:30PM

    Pay rate - $18.00 - $19.50 BOE
  • Snap-on is an Equal Opportunity Employer, M/F/D/V

    Keywords: Mitchell 1, San Diego , Automotive Technician - Customer Service (Office Position), Administration, Clerical , Poway, California

    Click here to apply!

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