Service Porters & Service Writers
Company: Puente Hills Hyundai
Location: City of Industry
Posted on: February 13, 2026
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Job Description:
Job Description Job Description We are currently looking for a
service writer to join our team SERVICE WRITER RESPONSIBILITIES
Maintain Customer Service Index (CSI) rating as set by dealership
service manager Responsible for the entire customer service
experience from the service drive until vehicle is turned back over
to the customer Schedule appointments and generate estimates Advise
customers on the care of their vehicles and the value of
maintenance in accordance with the manufacturer’s specifications
Effectively communicate to the customer the timeline of repair and
maintenance Follow up with progress calls and/or emails to
customers regarding any changes in the estimate or pick up time
Document repair and maintenance changes on repair order in the
approved manner Resolve customer complaints and questions Establish
and maintain strong positive working relationships and loyalty with
customers to encourage repeat and referral business allowing for
long-term clientele QUALIFICATIONS Minimum high school diploma or
GED equivalent required At least six months to one year automotive
industry or related experience and/or training Broad knowledge of
new vehicle technologies Excellent customer service skills Ability
to be analytical and multi-task Ability to work with little
supervision Self-motivated enthusiastic presence in a team
environment Strong written and communication skills Consistent and
stable work history Valid driver’s license and clean driving record
Professional appearance and work ethic *female friendly dealer
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Keywords: Puente Hills Hyundai, San Diego , Service Porters & Service Writers, Construction - Building Trades , City of Industry, California
