Remote Customer Service Representative
Location: San Diego
Posted on: June 23, 2025
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Job Description:
Remote Benefit Customer Service Representative (Local Candidates
Only- Must be within 2 hours from San Diego) positions available in
your area! Please apply now! Join our team as a Benefit Customer
Service Representative and play a key role in helping members
navigate their healthcare and pension plans with confidence. This
is a meaningful opportunity to provide exceptional service and make
a difference in people’s lives every day. What You’ll Do: Guide
members through benefits enrollment and assist with updates to
health and/or pension plans. Deliver personalized support via
phone, email, and webchat — we prioritize quality over speed. Start
on a single client account, and over time, be cross-trained to
support multiple clients. Use empathy, professionalism, and clear
communication to handle a variety of member concerns, including
those that may be sensitive or complex. Interpret plan documents
and explain them in simple, easy-to-understand language. Handle
confidential information responsibly in line with HIPAA and data
privacy standards. Pay : $17.25 per hour Schedule & Flexibility: No
weekend shifts — ever! Work Monday through Friday only. During peak
season: Full-time (40 hours/week) with potential overtime. During
off-peak: Hours may vary between 32–40/week, based on client needs.
Must be flexible to work shifts between 6 :00 AM – 8:00 PM , with
occasional extended hours West Coast roles may require availability
from 5:30 AM – 8:00 PM . Important Note: · This is a remote
position ; however, you must be local to the area. You’ll need to
visit the office on Day 1 to pick up equipment , and occasionally
attend in-person meetings or special projects . What We’re Looking
For: High school diploma or GED required. Customer service or call
center experience is a plus, but not required — we’ll train the
right person! Strong communication and problem-solving skills.
Ability to adapt your service approach to meet a variety of
personalities and communication styles. Tech-savvy with basic
computer proficiency. Bilingual Candidates Encouraged to Apply:
We’re especially looking for fluent Spanish or French speakers —
earn $0.75/hour extra for bilingual proficiency! Apply Today! Click
to apply now and feel free to reach out to Pierce Jones at
pjones@alinestaffing.com or 586-710-7983
Keywords: , San Diego , Remote Customer Service Representative, Customer Service & Call Center , San Diego, California
