Senior Housing Operations Manager

Company: University of California- Riverside
Location: Riverside
Posted on: June 24, 2025

Job Description:

Position Information UC Riverside's Housing Services is recruiting for the Senior Housing Operations Manager. The full salary range for the Senior Housing Operations Manager is $66,500 - $118,300 annually. However, the expected pay scale for this position is up to $92,400 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Under the general supervision of the Associate Director of Housing Operations, the Senior Housing Operations Manager is responsible for the daily operations of a year-round residential complex housing over 1500 residents comprised of undergraduate and graduate students. The position is a key part of UCR's intersegmental housing partnership with Riverside Community College District (RCCD) and will be responsible for the establishment and then management of a "one stop shop" for services that will support the success of the RCCD students residing at the UCR campus. Will serve as the primary liaison between UCR Housing Services and RCCD ensuring clear communication, timely response, creation of new processes and managing this relationship with a strong spirit of collaboration. Supervises career and student staff along with running the administrative operations office at the complex to deliver high quality customer service. Works closely with custodial and maintenance to ensure a safe, clean and well-maintained environment. Coordinates workflow related to the processes, response and triage of: routine, after-hours, and emergency resident and facility services; utility outages; mail/parcel services; move-in and move-out activities; resource reservations and usage; space allocation; furniture, fixture and equipment (FF&E) allocations; facility inspections and vacant space preparations. Partners with Residential Education, Admissions/Enrollment, Recreation, UCPD and other campus stakeholders. Participates in campus and departmental outreach activities, including giving formal presentations. Responsible for inventory, reporting, and budget review for related scope of work. Will have on-call responsibilities and expected to respond to emergencies as well as recovery operations. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements. Education Education Requirements Bachelor's degree in related area and/or equivalent experience/training. (Required) License Requirements CA Drivers License (Required) Experience Requirements 4 - 7 years of related experience. (Required) Housing or other residential type property experience. (Required) Experience in directing, organizing, and prioritizing workload to meet required deadlines and department objectives. (Required) Previous supervisory/managerial experience. (Preferred) Minimum Requirements Interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising, and counseling to effectively motivate others. Working knowledge of common organization-specific and other computer application programs. Strong service orientation with the ability to effectively manage multiple priorities. Working knowledge of the organization's processes and procedures, rules and regulations. Skills to evaluate issues and identify resolution. Strong skills in short-term planning, analysis, problem-solving, and customer service. Demonstrated ability to handle emergency response to a variety of minor and major situations. Strong budget skills and ability to operate in a fiscally responsible manner. Ability to use discretion and maintain confidentiality. Demonstrated organizational and project management skills to work successfully with a diverse group of stakeholders and staff to achieve goals. Highly developed judgment, decision-making and problem recognition / avoidance / negotiation / resolution skills, including skill in determining those issues/problems that need to be brought to management's attention. Preferred Qualifications Understanding of facilities management and upkeep. Solid knowledge of common University-specific computer application programs. Working knowledge of policies and procedures relative to building maintenance, equipment, customer service, safety and emergency preparedness. Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel. UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud. UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings. UC Riverside is the top university in the United States for social mobility. - U.S. News 2020 UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color. Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019 Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine. The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor. For information about our generous employee benefits package, visit: Employee Benefits Overview

Keywords: University of California- Riverside, San Diego , Senior Housing Operations Manager, Customer Service & Call Center , Riverside, California