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Technical Operations Engineer

Company: PatientSafe Solutions
Location: San Diego
Posted on: February 22, 2021

Job Description:

PatientSafe Solutions helps care teams communicate and work together reliably and efficiently through a mobile platform that unites clinical communication with workflows in one application, on one device. PatientTouch delivers secure messages, voice calls, critical alerts, and nurse calls to a unified inbox prioritized for each care team member. The platform extends to include clinical workflows like rounding, specimen collection, sepsis, and nursing documentation. Deeply integrated with the EMR, clinical, and directory systems, PatientTouch provides real-time patient, clinical, and care team context for more efficient care collaboration and decision making. For more than a decade, PatientTouch has helped clinicians both in and outside the hospital streamline care delivery, increase quality, and lower costs.Our Purpose: To ensure patient safety and care quality come first at all points of care.Position Summary: The Technical Operations Engineer is responsible for working with our internal and our customer teams to complete all technical aspects involved in new deployments of the PatientTouch System solution in healthcare organizations across the country.In addition to customer deployments, this position provides Linux system, application support, and general network assistance to the Tier I and Tier II Technical Support team members as well as interfaces regularly with the Project Management, Development, and QA teams.The PatientTouch System provides critical clinical communications in a mobile format to caregivers in hospitals across the US. Essential Duties and Responsibilities:* Using our configuration management tools deploys and maintains CentOS based servers and the application stack that runs the PatientTouch System application in hospitals across the country.* Partner with both internal and customer-facing Project Management teams to ensure timely deployments of the PatientTouch System server and its components.* Provide Linux system administration and PatientTouch System server-side application support.* Develop and maintain systems automation and configuration management tools.* Prototype and validate proof of concept systems and designs.* Work closely with Development, QA, and Support to maintain a stable OS platform, create sustainable upgrade processes, and mature systems monitoring.* Document production systems and deployment methodologies.* Troubleshoot and resolve problems in production environments.* Other duties and projects as assigned.Qualifications:* Bachelor's in Information Technology, Computer Science, or closely related discipline preferred, but not required.* Minimum five (5) years of Linux systems administration experience, preferably in a customer-facing environment.--Previous experience in the healthcare environment and/or hospitals preferred.* Demonstrated experience with deploying and managing medium to large scale Linux distributions.* Solid VMWare vCenter experience in large production environments with solid working knowledge for the supporting infrastructure (blade server systems, storage arrays, internetworking equipment) associated with creating and supporting modern virtualized data centers.* Solid scripting (Perl, Shell Scripting, Python, Ruby, etc.) background.* Experience with monitoring tools such as Nagios Zabbix, and Configuration management tools like Ansible or similar.* Understanding or administrative experience with MySQL or MS SQL based database servers preferred* Knowledge of TCP/IP networking & security fundamentals. Exposure & understanding of network load balancers (Citrix ADC / NetScaler or F5 Big IP) desired.* Knowledge of application and infrastructure security.* Strong written, verbal, and listening communication skills: articulate and effective communicator and presenter, able to describe complex problems and solutions in understandable terms; ability to frame communications to a diverse set of stakeholders.* Additionally, as we are shifting from an on-premise application to a cloud-hosted solution, experience with AWS tools is desired. Experience migrating from on-premise applications to cloud-hosted solutions is highly desired.Perks:* A competitive benefits package with company contributions to medical, dental, vision, short and long-term disability insurance, and 401k.* Progressive Parental Leave Policy* Flex-Time Policy and generous holiday policy including two weeks off during the December holiday season* Fun, fast-paced culture* Competitive compensation* Rewarding and innovative work

Keywords: PatientSafe Solutions, San Diego , Technical Operations Engineer, Engineering , San Diego, California

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