Technical Operations Engineer
Company: PatientSafe Solutions
Location: San Diego
Posted on: February 22, 2021
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Job Description:
PatientSafe Solutions helps care teams communicate and work
together reliably and efficiently through a mobile platform that
unites clinical communication with workflows in one application, on
one device. PatientTouch delivers secure messages, voice calls,
critical alerts, and nurse calls to a unified inbox prioritized for
each care team member. The platform extends to include clinical
workflows like rounding, specimen collection, sepsis, and nursing
documentation. Deeply integrated with the EMR, clinical, and
directory systems, PatientTouch provides real-time patient,
clinical, and care team context for more efficient care
collaboration and decision making. For more than a decade,
PatientTouch has helped clinicians both in and outside the hospital
streamline care delivery, increase quality, and lower costs.Our
Purpose: To ensure patient safety and care quality come first at
all points of care.Position Summary: The Technical Operations
Engineer is responsible for working with our internal and our
customer teams to complete all technical aspects involved in new
deployments of the PatientTouch System solution in healthcare
organizations across the country.In addition to customer
deployments, this position provides Linux system, application
support, and general network assistance to the Tier I and Tier II
Technical Support team members as well as interfaces regularly with
the Project Management, Development, and QA teams.The PatientTouch
System provides critical clinical communications in a mobile format
to caregivers in hospitals across the US. Essential Duties and
Responsibilities:* Using our configuration management tools deploys
and maintains CentOS based servers and the application stack that
runs the PatientTouch System application in hospitals across the
country.* Partner with both internal and customer-facing Project
Management teams to ensure timely deployments of the PatientTouch
System server and its components.* Provide Linux system
administration and PatientTouch System server-side application
support.* Develop and maintain systems automation and configuration
management tools.* Prototype and validate proof of concept systems
and designs.* Work closely with Development, QA, and Support to
maintain a stable OS platform, create sustainable upgrade
processes, and mature systems monitoring.* Document production
systems and deployment methodologies.* Troubleshoot and resolve
problems in production environments.* Other duties and projects as
assigned.Qualifications:* Bachelor's in Information Technology,
Computer Science, or closely related discipline preferred, but not
required.* Minimum five (5) years of Linux systems administration
experience, preferably in a customer-facing environment.--Previous
experience in the healthcare environment and/or hospitals
preferred.* Demonstrated experience with deploying and managing
medium to large scale Linux distributions.* Solid VMWare vCenter
experience in large production environments with solid working
knowledge for the supporting infrastructure (blade server systems,
storage arrays, internetworking equipment) associated with creating
and supporting modern virtualized data centers.* Solid scripting
(Perl, Shell Scripting, Python, Ruby, etc.) background.* Experience
with monitoring tools such as Nagios Zabbix, and Configuration
management tools like Ansible or similar.* Understanding or
administrative experience with MySQL or MS SQL based database
servers preferred* Knowledge of TCP/IP networking & security
fundamentals. Exposure & understanding of network load balancers
(Citrix ADC / NetScaler or F5 Big IP) desired.* Knowledge of
application and infrastructure security.* Strong written, verbal,
and listening communication skills: articulate and effective
communicator and presenter, able to describe complex problems and
solutions in understandable terms; ability to frame communications
to a diverse set of stakeholders.* Additionally, as we are shifting
from an on-premise application to a cloud-hosted solution,
experience with AWS tools is desired. Experience migrating from
on-premise applications to cloud-hosted solutions is highly
desired.Perks:* A competitive benefits package with company
contributions to medical, dental, vision, short and long-term
disability insurance, and 401k.* Progressive Parental Leave Policy*
Flex-Time Policy and generous holiday policy including two weeks
off during the December holiday season* Fun, fast-paced culture*
Competitive compensation* Rewarding and innovative work
Keywords: PatientSafe Solutions, San Diego , Technical Operations Engineer, Engineering , San Diego, California
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