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Applications Engineer

Company: Genasys Inc.
Location: San Diego
Posted on: April 10, 2021

Job Description:

** Local candidates only ** ** Must be authorized to work without visa sponsorship ** Genasys, Inc, the innovator and distributor of the Long Range Acoustic Device--- (LRAD--) product line. Genasys' directed sound products and systems enable security personnel to communicate clearly at safe distances, providing focused acoustic output to intelligibly transmit critical information, instructions, and warnings at distances of 300 to 3,000 meters. In addition, Genasys has created the Mass Notification product line to include mobile and fixed outdoor speakers for clear communication and early warning. In January 2018, Genasys acquired a proven technology to deliver SMS and/or Cell Broadcast along with cloud-based information distributing to desktops, cell phones and integration with the LRAD Speakers. Applications Engineer / Project Manager Role This position is focused on ensuring customer capital projects succeed starting with preproposal meetings through installation, commissioning, and post sales customer support. The ideal candidate will have a strong technical background with mass notification or fire alarm system solutions. This is a hands-on job requiring excellent communication skills both verbal and written. Experience working in a cross disciplined team to gather information on technical design requirements, integration with existing technology owned by Genasys or 3rd party systems. At times you will act as a liaison between all departments including sales, operations, engineering, service, subcontract installation services and the customer. This customer focused position involves communication throughout; managing all facets of the project that may include leading activities such as: technical pre-sales, site visits, review of proposals, clarifications regarding customization in production or engineering, oversight that proper equipment is built and finally communicates the schedule both internally and externally. This position will require travel with the Sales team for customer site visits to determine the solution and integration requirements. These site visits include but not limited to walk through industrial, military facilities, accessing installation and integration requirements for a system solution that may include pole or roof top installations, power runs, connectivity such as fiber, TCP/IP, line of sight for radio and antennas, integration to 3rd party equipment such as Public Address systems, fire alarm panels, call out systems. The success of the position requires excellent communication skills, conflict resolution, along with on the fly creative problem-solving skills. The Applications Engineer reports directly to and is fully accountable to the Director of Engineering. The systems we offer are comprised of several different elements that must work together properly to deliver a reliable solution to the customer. These elements include, but are not limited to: --- Rechargeable batteries - LiFePO4 or AGM--- Solar panels and solar charge controllers--- Networking devices - routers, wireless converters--- Specialized enclosures for permanent outdoor installation--- Power supplies - AC to DC supplies, inverters--- Acoustic amplifiers and audio distribution systems--- Video cameras--- Installation of systems including mounts and brackets--- Integration to fire alarm systems or other devices--- VOIP interfaces, VHF/UHF radios Responsibilities: --- Become an expert on Genasys products and applications--- Attend site visits with the Sales Team--- Analyze customer requirements--- Directly support sales team to ensure accurate system quotations and specifications--- Directly support engineering team by communicating accurate and relevant customer requirements--- Capability to properly build a complete system solution and communicate it to the customer--- Prepare proposals for customized systems with technical explanations and supporting information--- Conduct product demonstrations (domestic and international travel required)--- Train customers, partners, subcontractors regarding commissioning and integration--- Support subcontractor technical questions Requirements: --- Experience in fast paced technical sales/engineering environment with experience in business to business technology markets--- College degree preferred--- Impecable attention to detail, excellent organizational skills, superior time management skills and ability to work with minimal supervision are essential--- Experience with integration of multiple systems--- Excellent communication skills both verbal and written--- Excellent listening skills resulting in a high level of customer satisfaction--- Desire to win and be part of a winning team--- The ability to work well in a dynamic, fast-changing environment--- Must be able to travel up to 15% of time both international and domestic--- Must be able to routinely lift 50 pounds--- Must be able to sit and stand for several hours per day--- Must be able to work outside in all types of weather Visit our website at Genasys, Inc. is an EEO/AA/Disability/Veterans Employer and is committed to workforce diversity.

Keywords: Genasys Inc., San Diego , Applications Engineer, Engineering , San Diego, California

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