Sr. Quality engineer
Company: ASML
Location: San Diego
Posted on: January 27, 2023
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Job Description:
LocationSan Diego - CA, USTeamManufacturingExperience3-7
yearsDegreeBachelorJob CategoryMechanical engineering, Electrical
engineering, Computer science & software
engineeringTravel10%Introduction to the jobThe Sr. Quality Engineer
will ensure "Voice of the Customer" requirements are met during the
manufacturing phase and provide customer quality oversite after
product has been installed to achieve customer satisfaction.As a
member of the Customer Focus team in the San Diego Factory
Operational Excellence department, the Sr. Quality Engineer is
responsible to plan and execute customer quality and process
improvement initiatives.This includes monitoring customer
satisfaction metrics, coordination of root cause analysis and
Corrective/Preventive action, and supporting customer audits and
reporting, ensuring throughout the process that "Voice of the
Customer" requirements are met.This position may require access to
controlled technology, as defined in the Export Administration
Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be
legally authorized to access such controlled technology prior to
beginning work. Business demands may require the Company to proceed
with candidates who are immediately eligible to access controlled
technology.Role and responsibilitiesEvaluates results and trends of
product performance to customer standards.Represents Quality in
Failure Analysis review meetings.Participates in review meetings
with internal and external customers.Leads and/or participates as a
member of cross-functional and cross-site teams using problem
solving methodologies to address issues.Supports customer audits to
evaluate the effectiveness of the quality management
system.Verifies implementation of actions derived from customer
audits, often interfacing with key ASML managers with the ability
to interact directly with external customers.Follows-up progress of
Customer Quality Notifications (customer complaints) from creation
to closure.Determines gaps in process activities or product design
leading to poor product performance.Develops metrics to measure
customer quality performance.Develops dashboards with clear KPI's
to determine trends and delivers weekly summary reports for
Management.Identifies data sources and develops metric reporting
capability.Supports Design Owners, Subject Matter Experts, and
Process Improvement experts in driving process improvements to meet
customer requirements.Evaluates adherence of the business processes
related to Operations and Design Engineering.Occasionally travels
onsite internationally to assess technical / organizational
challenges during escalations, establish new agreements and
explain/reinforce, established ways of working to Local ASML
Cross-Sector teams, through situational awareness.Develop and
improve processes using LEAN/Six Sigma principals.Collects issues
identified by Architects, Scientists, Engineers and Technicians to
define improvement areas. Utilizes structured problem solving for
root cause analysis, corrective actions, and solution
implementation.Creates quality reports to measure and monitor
internal and external customer satisfaction performance.Supports
diagramming and evaluating existing processes and executes process
improvement projects.Analyzes metrics for product and process
measurement and identification of future improvement
opportunities.Collects data to help identify root cause of problems
and plan solutions.Creates corrective actions reports and
presentations as requested.Participate in design and process
FMEA.Performs other duties as assigned.Education and
experienceBachelor's degree required or masters degree in
Industrial or Manufacturing Engineering preferred. A STEM degree is
preferred, but not required.Minimum 5+ years of applicable
experience. A combination of education and experience and
experience will be considered.Experience with quality reporting and
analytics.Experience managing customer complaint processes.Ability
to facilitate and lead review meetings with cross functional
teams.Experience in the application of quality processes and tools
such as Statistical Process Control (SPC), Design of Experiments,
Failure Mode and Effect Analysis (FMEA), Measuring System Analysis
and Control Plans implementation.Excellent customer service skills,
with an advanced understanding of customer relationship
building.Understanding of problem solving, process flow diagraming
and documentation, by leveraging 8D and 5 why methodologies.Ability
to use creative and innovative problem diagnosis and solving
techniques that will produce performance improvements.Ability to
apply process thinking, process design and process improvement
methodologies to generate significant measurable benefits
(including in depth root cause analysis).Ability to translate,
statistically analyze data, and effectively report problems through
written and/or graphical formats.Experience in executing
improvement projects with LEAN Manufacturing concepts.Ability to
multi-task and set priorities without jeopardizing project
schedule.Data driven decision maker, good negotiation skills,
positive attitude.Data mining experience is a plus.Experience in
Dashboard development is a plus.Six Sigma Green Belt or Black Belt
certification is a plus.Experience managing supplier quality issues
through (SQE) Supplier Quality Engineers through adherence to
defined performance specifications, for 3rd Party
vendors.Experience with Hardware and/or Software testing is a
plus.Experience in applying Project Management Techniques is highly
desirable. PMP is a plus.SkillsWorking at the cutting edge of tech,
you'll always have new challenges and new problems to solve - and
working together is the only way to do that. You won't work in a
silo. Instead, you'll be part of a creative, dynamic work
environment where you'll collaborate with supportive colleagues.
There is always space for creative and unique points of view.
You'll have the flexibility and trust to choose how best to tackle
tasks and solve problems.To thrive in this job, you'll need the
following skills:Must be comfortable with a rapidly changing work
environment.Excellent written, verbal communication and
presentation skills.Ability to deliver and concisely communicate
executive summaries of complex technical issues to Sr. Managers for
determining a way forward.Customer focused and commitment to
excellence.Stake holder management, particularly with Project,
Program and Line Managers to influence outcomes and work
culture.Motivated and enthusiastic team player.Multitasking,
priority setting and risk assessment/management.Ability to work
independently or in team settings.Cross-functional collaborator
with excellent business acumen.Hands on and desire to be the
Subject Matter Expert.Open minded, creativity when handling
problems independently, commitment, flexibility.In depth knowledge
of MS Word, Excel, PowerPoint, Visio.Ability to interact with
Engineers from many disciplines and provide actionable results that
directly impacts EUV system performance and/or availability,
through system Engineering approach.High-capacity problem solver
with demonstrated Escalation/Crisis Management skills.Ability to
interact with Managers at many levels though situational awareness,
in Headquarters, field and factory environments.Ability to
comfortably communicate with Program Managers and Sr Management
regarding new and ongoing, challenging quality issues, to help
determine best course of action.Diversity & InclusionASML is an
Equal Opportunity Employer that values and respects the importance
of a diverse and inclusive workforce. It is the policy of the
company to recruit, hire, train and promote persons in all job
titles without regard to race, color, religion, sex, age, national
origin, veteran status, disability, sexual orientation, or gender
identity. We recognize that diversity and inclusion is a driving
force in the success of our company.Other informationThe physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.While performing the duties of this job, the employee
routinely is required to sit; walk; talk; hear; use hands to
keyboard, finger, handle, and feel; stoop, kneel, crouch, twist,
reach, and stretch.The employee is occasionally required to move
around the campus including working while fully gowned in a clean
room environment.The employee may occasionally lift and/or move up
to 20 pounds.The employee may be required to travel based on
business needs.Can work under deadlines.The environment generally
is moderate in temperature and noise level.Must be able to read and
interpret data, information, and documents.Can observe and respond
to people and situations and interact with others encountered in
the course of work.Can learn and apply new information or
skills.May spend extended periods of time at a computer
workstation.EOE AA M/F/Veteran/Disability
(after 90 days onsite training)
Keywords: ASML, San Diego , Sr. Quality engineer, Engineering , San Diego, California
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