Application Operation Engineer IV
Company: Infinity Consulting, LLC
Location: San Diego
Posted on: March 19, 2023
Job Description:
Job Description - Application Operation Engineer IV
Application Operation Engineer IV
6+ Month Contract
100% Remote PST
Duties :
- The ideal Modern Service Management Engineer will have a solid
understanding of how to operate and execute across multiple cross
functional teams, in order to accelerate developer productivity and
increase business value while providing a frictionless Service
Management experience.
- You will be responsible for driving and maintaining various
functions within the IT Service Management Organization, inclusive
of event, incident, change and problem management.
- The successful candidate loves problem solving, obsesses over
process and details, and has a track record of using data to
influence business decisions.
- You must have years of experience with, and be able to
understand, complex IT systems within a hybrid, microservices
environment.
- You will thrive working in a fast-paced IT Operations
environment responsible for sustaining availability and performance
of multiple SaaS offerings 24x7x365. In this role, you will be
working with a team of individuals from the US and India providing
around the clock support to all service offerings. Required Skills:
- 5+ years experience developing processes and technology
improvements to address business problems and strategies
- 3+ years of experience working in a 24x7x365 IT operations
environment. Preferably in a SaaS vertical
- Demonstrated passion and aptitude for data, analytics, and
problem solving
- Excellent oral and written communication skills.
- Ability to quickly and accurately translate complex technical
issues into easily consumed communications that can be understood
by executive leadership
- Expert understanding of 1 or more ITIL based Service Support
process (Change management, problem management event management and
incident management)
- Professional presence and demeanor; responds promptly to
customer needs; demonstrates a relentless commitment to providing
an exceptional customer experience
- High energy level; ability to work effectively and efficiently
in a dynamic work environment
- Bachelor's Degree in business or technology or equivalent work
experience
Keywords: Infinity Consulting, LLC, San Diego , Application Operation Engineer IV, Engineering , San Diego, California
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