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Application Operation Engineer IV

Company: Infinity Consulting, LLC
Location: San Diego
Posted on: March 19, 2023

Job Description:

Job Description - Application Operation Engineer IV

Application Operation Engineer IV

6+ Month Contract

100% Remote PST

Duties :

  • The ideal Modern Service Management Engineer will have a solid understanding of how to operate and execute across multiple cross functional teams, in order to accelerate developer productivity and increase business value while providing a frictionless Service Management experience.
  • You will be responsible for driving and maintaining various functions within the IT Service Management Organization, inclusive of event, incident, change and problem management.
  • The successful candidate loves problem solving, obsesses over process and details, and has a track record of using data to influence business decisions.
  • You must have years of experience with, and be able to understand, complex IT systems within a hybrid, microservices environment.
  • You will thrive working in a fast-paced IT Operations environment responsible for sustaining availability and performance of multiple SaaS offerings 24x7x365. In this role, you will be working with a team of individuals from the US and India providing around the clock support to all service offerings. Required Skills:
    • 5+ years experience developing processes and technology improvements to address business problems and strategies
    • 3+ years of experience working in a 24x7x365 IT operations environment. Preferably in a SaaS vertical
    • Demonstrated passion and aptitude for data, analytics, and problem solving
    • Excellent oral and written communication skills.
    • Ability to quickly and accurately translate complex technical issues into easily consumed communications that can be understood by executive leadership
    • Expert understanding of 1 or more ITIL based Service Support process (Change management, problem management event management and incident management)
    • Professional presence and demeanor; responds promptly to customer needs; demonstrates a relentless commitment to providing an exceptional customer experience
    • High energy level; ability to work effectively and efficiently in a dynamic work environment
    • Bachelor's Degree in business or technology or equivalent work experience

Keywords: Infinity Consulting, LLC, San Diego , Application Operation Engineer IV, Engineering , San Diego, California

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