Trade floor Support Engineer

Company: Integrated Resources, Inc
Location: San Diego
Posted on: May 27, 2023

Job Description:

JOB DESCRIPTION
Support Engineering JG6

The Trader Support Analyst provides dedicated in-person (On the floor) business proximate IT support to Traders and Front Office Commercial staff, workers with real-time impacts to the trading business. The team serves as a first point of contact for all Trading IT issues, of which includes standard desktop services and general triage for enterprise and application services for their designated locations and remote sites at times. This role is expected to maintain operational effectiveness within a high-pressure and demanding environment, while performing trader supporting tasks.

Dimensions
The role works to provide or maintain IT operational effectiveness within the trading environment. They provide the first level of support for things such as PC hardware and networking systems, standard Microsoft Office packages, trading specific packages used for analytics, a variety of external information services, online trading systems and services and all in house systems essential for the trading network to function. To fulfil this role, they need to be familiar with all major Trading systems, and with the way in which these are used by the Business to facilitate their work. They are also required to liaise with the Global Helpdesk, Trading Delivery Vertical Teams, other IT Teams and external Vendors on such issues that cannot be addressed within the TS team.

Accountabilities
Provide effective IT floor support to resolve immediate operation issues to minimize impact
Maintain good working relationship with stakeholders such as the Trading business users, IT service partners, vendors, and IT management
Work collaboratively within Client IT (i.e., Service Assurance team, Enterprise Services and Application Operations) to coordinate effective resolutions to operational issues
Ensure all required security, compliance and equipment demand processes and procedures are followed
Facilitate local deployment of software and hardware rollouts, as required
Provide support during the regional annual Business Continuity tests
Balancing satisfying user requests while adhering to the IT policies and processes

Keywords: Integrated Resources, Inc, San Diego , Trade floor Support Engineer, Engineering , San Diego, California