IT Engineer, Senior
Company: LanceSoft
Location: San Diego
Posted on: May 28, 2023
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Job Description:
Job Description
Job Description: Required Skills & Experience:
Bachelor's degree in Information Systems, Computer Science, or
related field.
5+ IT professional experience and performed Daily IT Operations
previously (L1 and L2 support)
Strong Knowledge in UNIX Shell scripting, Web Services, PL/SQL, AWS
Fundamentals and DevOps tools - Jenkins, Git, Docker, Ansible and
Kubectl
Good expertise in using Splunk log indexing and creating metrics
dashboard using tools like Splunk or Grafana or Power-BI
Good understanding of Incident, Request, and change management
process using Jira and/or ServiceNow,
Experience in automation of repetitive application tasks using
custom scripting or development.
Good analytical ability, problem solving and debugging skills
Responsibilities:
Conduct thorough review of Application architecture and
capabilities of all IT software based on documentation provided by
Technical Leads
Coordinate with multiple teams to execute Business continuity and
IT resiliency plans for different software
Ensure high quality documentation, which may include -Business
Requirements -Design Documents -User Manuals -Testing deliverables
(Test Strategy/Plans/Test Cases) -Online documentation such as help
files, user manuals
Provide support/resolution to user requests and incidents through
ticket management system as per the SLAs defined
Monitor all alerts, provide resolutions, and escalate the issues as
per the process defined.
Coordinate with various stakeholders and prioritize issues as per
Business need, assist in efficient resolution of all production
processes and conduct RCA.
Perform Administration activities as documented - User access
controls, on-boarding new projects, create/update privileges,
create/update Configurations, Deployments, etc.
Perform Application maintenance activities - Start/Stop/Restart
application, archiving , OS patching, etc.
Perform Application installation, Configuration, and upgrade
activities
Develop automation scripts using Python or JavaScript with
deployment orchestration using Ansible playbooks or Chef recipes to
reduce Toil of manual repetitive operations
Keywords: LanceSoft, San Diego , IT Engineer, Senior, Engineering , San Diego, California
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