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Aftermarket Sales Engineer

Company: Orion Talent
Location: San Diego
Posted on: November 19, 2023

Job Description:

Orion Talent, the nation's largest military recruiting firm, is currently recruiting transitioning or former military professionals for Aftermarket Sales Engineer positions with a leader in the supply and service of boilers, pumps and accessories for industrial and commercial customers.

Position Details
Location: San Diego, CA
Compensation: $90K+ base depending on qualifications and experience + performance bonus.
Travel: Travel is required for this position to customer sites with out-of-area and possible overnight travel expected. Occasional travel to all RFM Co. office locations within its operating cities, with out-of-area and overnight travel expected.
Shift: Full-time position. Days and hours of work are Monday through Friday, 7:00 am to 4:00 pm. This position regularly requires long hours and travel work as job duties demand.
Benefits: Mileage reimbursement, company phone, and expense account are also provided. In addition to excellent compensation packages provided by the company, the following benefits are provided:
--- Company and Factory Training
--- Medical and Dental Plan
--- Paid Vacation & Holidays
--- 401(k) Retirement Plan with Employer Contribution

Position Description
As an Aftermarket Sales Engineer, you will maintain existing customer relationships, sale contracts for maintenance service/repairs, replacement/modifications of the complete product and service offerings, including commercial/industrial burners, boilers, pumps, and related accessories. This effort involves regular contact with the end-users and plant engineers who operate equipment. You will work outside of the office three to four days a week and in the office one to two days per week for meetings and to complete necessary paperwork You will report to the Sales Manager or V. P. of Sales - Aftermarket. You will proactively call on contractors, specifying engineers and end users to develop long-term relationships and generate sales prospects. You will provide quotations to customers, coordinate equipment purchases with vendors, and work with the Department's administrative personnel to process needed paperwork for both vendors and customers. Additional responsibilities will include:
--- Evaluate basic boiler room systems (steam and hydronic).
--- Provide quotations to customers, assist the department's personnel, dispatcher and assist with scheduling of work and monitor billings, costs, and inventory, related to the job quotations.
--- Responsible for appraising the customer's service needs for the repair of various products including boilers, burners, boiler accessories, and other heat producing equipment including any other product offerings. You must be willing to further their knowledge in product line area.
--- Provide boiler sizing and application support, equipment assistance, and assist the Sales Team with operations.
--- Understand contractors, engineering sites, and industry requirements. This will require spending time in the field with Equipment Sales Personnel.
--- Have a good personal image, and have empathy for customer's problems, and essentially do what is necessary to resolve them. Must respond promptly and efficiently, promote the goodwill of the company, and assist sales improvements.
--- Proactively communicate with customers to develop long-term relationships with a goal to generate and renew service contracts. Work with the Service Manager and Dispatcher for all schedules and trainings.
--- Support customer billing and costing as needed for accurate accounting. Develop a complete understanding of procedures, warranty, and material return policies.
--- Expected to be out of the office maintaining responsive communication with customers to provide proposals. Maintain the CRM database and provide copies of proposals to the office.
--- Collaborate with other team members to assist in job layout and review (job walks, quote help) when assistance is needed.

Position Requirements
--- Bachelor's degree in engineering (mechanical engineering strongly preferred) or a similar technical field (i.e. Navy Nuclear Program) with minimum five years of related work experience, or an equivalent combination of education and work experience. Requires technical and financial expertise to effectively and independently estimate and sell company solutions and service product lines.
--- Good knowledge in appraising the customer's needs for the sale of various products including boilers, burners, boiler accessories, and other heat producing equipment. Must be willing to further your knowledge in these areas and any others that will be applicable to the company's growth.
--- Must have the ability to provide some boiler sizing and application support as needed on the various boilers to assist in proper equipment operation and selection. You will be expected to seek the necessary level and frequency of training from the company's resources, including factory training, in order to become proficient in these areas.
--- The company services and sells equipment that is a part of a larger system. It is important and, therefore, required that Outside Sales Engineers provide quotations and other evaluations detailing work sufficiently to avoid misunderstandings between the company's work and the project requirements or customer expectations.
--- Strong language skills as well as industry specific vocabulary.
--- Computer skills. All Outside Sales Engineers must become reasonably proficient with Word, Excel, and CRM, the company's contact management program. Factory equipment selection and pricing programs are also utilized.
--- Ability to produce detailed quotations pertaining to customer requirements, service/start-up reports, warranty claims, and project requirements.

Keywords: Orion Talent, San Diego , Aftermarket Sales Engineer, Engineering , San Diego, California

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