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Engineer 3, Dev Ops, SQE

Company: Becton, Dickinson and Company
Location: San Diego
Posted on: February 15, 2018

Job Description:

Engineer 3, Dev Ops, SQE at Becton Dickinson & CompanyAsset 1
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Engineer 3, Dev Ops, SQE

Job ID R-28150 Date posted 01/26/2018

Job Description Summary

Job Description

Software Quality Engineering for Dev Ops is responsible for triaging, investigating, and processing post-production issues that have been escalated into Research and Development department. This position will provide advanced product and enterprise system-level technology support to the Global Customer Support organization for proprietary software and hardware. This employee will play a key role in identifying, managing, and resolving product complaint escalations, and expediting resolutions for the BD Medication Management System product offerings.

Responsibilities:

- Track and update post-production issue tracking system in TFS
- Handle escalation efforts and coordinate the efforts of other SQE/SWE engineers
- Test and release hotfixes as needed
- Applies software engineering knowledge to tasking (eg. design reviews, testing and troubleshooting, etc.)
- Participates in research, validation, and implementation of software releases
- Interprets product design and requirements to engineer test approach and generates test plans and test cases
- Ability to become an a expert in critical areas of the system and influence project test solutions
- Ensures compliance with the Quality System when handling production issues and releasing product improvements and solutions
- Participate in product development projects, to maintain their advanced product knowledge
- Assist support organization in preparing to support the latest releases and software updates

*Note: Office operation hours are approximately 9am-6pm, 5 days a week, with possible travel required. This is a full time position, and does also require participation in the on-call after hours R & D support rotation.

Technical Skills:

- Advanced technical knowledge

- Microsoft operating system and Microsoft's server products
- Windows Server 2012/ Windows 10
- Active Directory knowledge
- Understanding of Group Policies
- Advanced experience in reviewing and deciphering application and OS logs
- Databases SQL Server (SQL 2012)
- Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
- Microsoft and Cyber Security a plus!!

- Knowledge of additional Windows Services

- IIS and Web Applications
- SQL Server / Server Agent
- SQL Reporting Services

- Advanced Networking

- Wireless
- DNS
- DHCP
- LAN/WAN
- Ports

- VMware experience or exposure

Soft Skills:

- Critical thinking and problem solving skills a must
- Excellent time management and multitasking skills required
- Excellent written and verbal communication skills, with the ability to clearly articulate solutions to complex technical problems
- Strong personal commitment to quality, customer service, and patient safety
- Ability to understand and communicate complex technical systems to a non-technical audience
- Works well independently and with minimal supervision
- Works well in a team and other business unit stakeholders
- Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations

Education & Experience

- BS, Computer Science or technical degree and 2 years in the industry, or 5 years related experience

Preferred Certifications

- CCNA, MCTS, MCSE

#LI-TECH

Primary Work Location

USA CA - San Diego TC Bldg C & D

Additional Locations

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Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (************) or email *******************

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