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Customer Support Engineer

Company: Keysight Technologies
Location: San Diego
Posted on: June 20, 2019

Job Description:

Job Description

The role is part of the Keysight 'Network Emulation Solutions' (NES), Customer Support Organisation, delivering post-sales customer support for 4G & 5G test solutions directly to key customers. The successful candidate will be a bright and proactive engineer with a good theoretical and practical knowledge of physical layer, protocol and RF testing and good communicator that enjoys taking on complex technical challenges and working in a customer facing environment.

Duties & Responsibilities

- Work on the development of protocol testing products Keysight is developing for 5G (5th Generation) wireless communications developed by the 3GPP ( 3rd Generation Partnership Project) standards body
- Develop functional, performance and RF measurement test cases using Protocol R&D toolset or Protocol Conformance test set based of 3GPP NR Specifications 38.523-1 and 38.523-2.
- Support new 3GPP 4G/5G L1,L2,L3 feature integration
- Test and debug the full suite of Keysight products from the developer's tool set to the conformance and Inter-operability products.
- Debug customers' 3GPP 4G/5G protocol L1,L2,L3 issues, analyze logs and work with Keysight internal teams (e.g. R&D) to resolve issues.
- Build technical, credible relationships with key customer engineering personnel becoming a resident expert for key customers.
- Work closely with customers to understand their system and testing needs, creating demand for additional sales and feeding requirements to R&D and product planning
- Utilize a range of methods to efficiently solve customer issues, including e-mail, telephone, remote access sessions to customer systems and customer onsite visits.
- Help in preparation of internal and external training material and participate in customer facing training sessions when required.

Job Qualifications

Required Skills

- BS/MS in Electrical Engineering or equivalent education with emphasis in wireless communication systems.
- 7+ years of relevant experience in telecommunications role
- Good working knowledge of 3GPP 4G/5G Access Stratum protocols (L1/L2/L3).
- Strong understanding of RF and wireless test and measurement applications.
- Experience with 4G/5G mobile device testing and script development on test equipment's.
- Proven experience creating and maintaining test tools with some of these programming languages; (C#, C++ or VB), Python
- Ability to develop strong relationships with customers and internal teammates.
- Strong written & verbal communication skills.
- Effective presentation and problem-solving skills.
Desirable Skills

- Familiar with testing wireless communications devices using base station emulation, fading emulator, drive test simulator, spectrum/signal analyzers, signal sources and network analyzer.
- Working experience of scripting with TTCN-3
- Ability to adapt to changing product requirements during development in response to an aggressive marketplace
- Experience working across teams and geographies
- Expertise in measurements instruments automation.
- Passion for continuous learning in wireless technology.

Job Function

Privacy Statement
***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Candidates can be considered to work from the following locations:
Americas : United States : California : San Diego -- Americas : United States : California : Santa Clara
Job ID : 34206

Keywords: Keysight Technologies, San Diego , Customer Support Engineer, Engineering , San Diego, California

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