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Customer Engineer

Location: San Diego
Posted on: July 15, 2019

Job Description:

Are you the go-to technical resource on your team for critical customer projects and internal initiatives? At Groove, you will find a culture that rewards your expertise in navigating complex technical matters while balancing the needs of customers, users and internal stakeholders. We will empower you to push the limits of your existing knowledge set and grow into new areas as we expand rapidly as a team and company heading into 2020. Innovative organizations like Google, Prezi, Slack and Uber already rely on Groove to accelerate revenue in their sales organizations, and we are just scratching the surface! As a Customer Engineer, you will be responsible for working with our customer-facing teams to drive win-win scenarios for internal and external stakeholders. In order to succeed in this position, you must have a solid technical understanding of Groove's platform and the platforms we integrate, combined with a sociable and outgoing personality to build rapport with potential clients. Responsibilities:Be a technical advisor for customers, in collaboration with our Customer Success and Sales teams, that helps each customer achieve their business objectivesResearch complex technical projects, both internal and external in nature, and work with engineering to bring them to completionAssist customers with custom configurations and help them implement Groove in a way that matches their business processes Complete technical RFPs and information security requests when necessaryBe a subject matter expert in the sales space and with our product Qualifications:Bachelor's degree or equivalent experience in Engineering3+ years of relevant experience in a customer/sales engineering roleComfortable working with APIs, the platform, SQL, Javascript, Python and RubyStrong interpersonal skills Benefits:Excellent compensation and benefits package, including competitive base salary, equity & incentives, commuter reimbursement, and health insurance coverage. Groove is an equal opportunity employer and values diversity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Keywords:, San Diego , Customer Engineer, Engineering , San Diego, California

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