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Director, Sales Operations

Company: Tealium
Location: San Diego
Posted on: February 16, 2020

Job Description:

WHO WE ARE:Tealium is the leader in real-time customer data orchestration solutions. We help brands seamlessly integrate their siloed data and applications, and drive more profitable interactions across online and offline customer touchpoints. Tealium's Customer Data Hub (CDH) enables digital, data and analytics, and IT organizations to manage, govern, enrich, activate, and own their overarching customer data strategy, reducing chaos and delivering better customer experiences. Founded in 2008, Tealium's award-winning solutions are used by hundreds of global enterprises, including Ancestry.com, T-Mobile, HP, Uber, Facebook, Expedia, Kimberly Clark, LDS Church, Hyatt, Sportsbet, American Airlines, The Gap, Univision, Orange, Sony, and many others.WHAT WE ARE LOOKING FOR: The Director, Global Sales Operations is an essential part of Tealium's sales organization. This role is critical in driving sales productivity. This person is willing to roll up their sleeves to drive outcomes, but also skilled at managing the team of sales operations analysts & specialists. We are looking for a high-energy, multi-tasking professional to join our dynamic and diverse Sales Operations team.YOUR DAY TO DAY:

  • Develop strong relationships with peers, sales leadership, and internal business partners to support inter-related projects and initiatives.
  • Own management and resolution of all issues within assigned sales organization.
  • Drive sales process adoption.
  • Work closely with sales leadership to inspect sales process effectiveness; identify areas of process improvement and optimization.
  • Manage team of Sales Operations Analysts and Specialists.
  • Oversee sales territory management within assigned sales organization; analyze and adjust as needed to accommodate team expansion; administer team structure and account assignments in SFDC to support sales model.
  • Resolve all Quote to Cash related issues to ensure efficient booking process and accurate bookings data.
  • Monitor and measure sales performance; conduct month end transaction validation.
  • Develop and maintain reports and dashboards supporting the revenue lifecycle; proactively strive to maintain high levels of quality and accuracy.
  • Maximize value of our sales tools and other company assets.WHY YOU ARE THE PERFECT FIT:
    • 7-10+ years of experience in sales operations preferably in a software/technology
    • Experience managing people to be highly effective
    • Strong analytical skills and attention to detail required
    • Expertise in systems and processes that support the revenue lifecycle, including marketing automation (Marketo or similar), engagement (Outreach or similar), Salesforce.com, Forecasting, CLM; Salesforce.com admin experience a plus
    • Bachelor's degree in a technical or business-related field. MBA Preferred.
    • Organized, excellent attention to detail and ability to work in a fast-paced environment
    • Self-starter, reliable team player, ability to work autonomously with minimal direction
    • Strong Communicator (Both written and verbal)
    • Ability to thrive in high-intensity, rapidly changing environment, and to successfully manage multiple projects and priorities simultaneously with a sense of urgency
    • Experience with digital marketing or SaaS is a plus
    • Passionate about delivering excellence and superior service to the business!WHY YOU WANT TO WORK HERE:The highly relevant and differentiated positioning of Tealium and our Customer Data Hub (CDH) make this a unique career opportunity that could be once in a lifetime. Organizations from small businesses to large global enterprises are standardizing on Tealium to drive improvements in their overall data and digital efforts, and we are a foundational platform to the smartest organizations and their strategy moving forward. There are over 750 global enterprises now using Tealium and we have > 92% renewal rates, which is best in class. Our corporate headquarters is located in Sunny San Diego! Our office space in Torrey Pines is just minutes from the beach and surrounded by beautiful hiking trails. Our beautiful location is just one of the many perks we offer! At Tealium we dress casual (but professional), enjoy the perks of a flexible paid time off policy, rich benefit plans, company holidays, 401(K) match, and Employee Stock Options - just to name a few. Not to mention we get to surround ourselves with amazing colleagues we enjoy working with daily.TEAL celebrates diversity and is an equal opportunity employer. It is our continuing policy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. TEAL does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.

Keywords: Tealium, San Diego , Director, Sales Operations, Executive , San Diego, California

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