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Senior Cloud Operations Manager, AWS

Company: Teradata
Location: San Diego
Posted on: September 14, 2020

Job Description:

Senior Cloud Operations Manager, AWS Location San Diego, CA A hands-on leader in our Global Cloud Operations team focused on continually improving and optimizing our Cloud platforms and operational processes. We're looking for individuals that exemplify our principle of Customer Obsession through operational excellence, leadership, and a passion to continually be the voice of the customer. Responsibilities Lead a 24x7 team of Cloud Operation Specialists Inspire others through action by creating a spirit of collaboration Build and maintain strong cross-functional relationshipsalignment with partners across the business Build and maintain relationships with other Cloud Operations Managers to maintain consistent policies, processes and metrics across cloud platforms Collaborate with Cloud Product Management by providing Operations' perspective to drive improvement of the product and services with a focus on "ilities" Participate in backlog grooming and influence Engineering's roadmap priorities Provide operational oversight for the onboarding of customers and pre-provisioning support Track version control across the customer base and in accordance with program management and change control teams, proactively support release management deliverables Provide technical and process subject matter expertise for Sales and Field teams for questions that relate to the Cloud Service Offering Point of contact for escalation Management as necessary during all phases of customer support Build and maintain strong cross-functional relationshipsalignment with partners across the business Define and deliver KPI's and reports which help provide transparency and affect positive change for operational areas Work with Support organizations during incidents and post-mortem reviews Drive continual improvement through strategic and thoughtful solutions with an automation first attitude Minimum Requirements Bacheloraposs degree in Computer Science or related field 5+ years' experience as an established technology leader Extensive experience supporting Cloud or PaaS SaaS production environment Experience with Google Cloud Platform - Public Cloud Provider Strong management skills, but also be able to dive into the details as needed Experience with Cloud Services and Cloud Automation solutions Ability to effectively communicate across all levels of the organization Experience in data warehousing and high-performance computing environment is a plus Teradata experience is a plusSDL2017

Keywords: Teradata, San Diego , Senior Cloud Operations Manager, AWS, Executive , San Diego, California

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