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Manager, Inside Sales

Company: White Cap
Location: San Diego
Posted on: October 19, 2020

Job Description:



Company Overview Previously known as HD Supply - Construction & Industrial and now known as White Cap Supply Holdings, Inc., we are made up of three distinct businesses called White Cap, Contractors' Warehouse and Brafasco:

  • WHITE CAP is the nation's leading distributor of specialty hardware, tools, safety supplies, concrete accessories and materials for professional contractors.
  • BRAFASCO is an industrial distributor in Canada specializing in fasteners, safety supplies and tools.
  • CONTRACTORS WAREHOUSE (formerly known as Home Improvement Solutions) offers remodeling and construction supplies to contractors and trade professionals through local retail outlets. With customer-facing locations across the U.S. and Canada, White Cap Supply Holdings is a leading distributor of specialty concrete and construction products and services in North America serving professional contractors across non-residential, residential and other markets. White Cap Supply Holdings is headquartered in Norcross, GA, and has approximately 269 locations across 39 U.S. States and six Canadian provinces. Approximately 5,600 associates provide support for more than 200,000 customers annually. White Cap Supply Holdings provides specialty concrete and construction products serving professional concrete contractors and self-performing general contractors, as well as all professional contractors who require power tools and accessories, safety equipment, and fastening products in non-residential, residential and other markets. In addition to value-add services, White Cap Supply Holdings offers a portfolio of 400,000 SKUs that include concrete accessories and chemicals, engineered materials and fastening systems, steel products, tools and equipment, building envelope, safety and consumables, and wood products. White Cap Supply Holdings is commonly referred to simply as White Cap. Job Description & Qualifications Job Summary Responsible for overseeing the day-to-day operations of an inside sales team. Provide high level customer service while maximizing sales and gross profit. Ensure customers receive prompt and efficient service. Maintain profitability through report analysis, identification of trends, issue resolution and implementing solutions. Major Tasks, Responsibilities and Key Accountabilities
    • Oversees the inside sales process to include reviewing sales orders, quotes, inquiries about product availability, and other sales/service related questions. Administers guidelines for consistent quoting.
    • Supports, tracks, and measures all inside sales initiatives. Monitors sales and delivery plans for the inside sales team.
    • Researches and prepares sales orders and quotes for customers according to specifications and information provided. Provides reliable information regarding product specifications, product suitability, pricing and availability.
    • Ensures associates receive training in computer systems, sales and operations SOPs, product knowledge, and sales techniques.
    • Assists associates in resolving problems associated with customer service, product availability, price, warranties and product delivery. Follows-up with customers to ensure satisfaction.
    • Follows up on all sales orders to ensure full shipment/fulfillment. Reviews the daily reporting and expedites customer delivery needs.
    • Handles customer inquiries and problem resolution when an outside salesperson is not available. Contributes to add-on sales by maintaining a high level of product knowledge. Attends all assigned product training.
    • Observes and evaluates performance, provides instruction and assigns duties. Provides coaching and development for sales acumen enhancement and team engagement. Nature and Scope
      • Solutions require analysis and investigation.
      • Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.
      • Manages a group or team of professional individual contributors and/or indirectly supervises support staff. Work Environment
        • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
        • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
        • Typically requires overnight travel less than 10% of the time. Education and Experience
          • Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines. Preferred Qualifications & Job Specific Details Preferred Qualifications
            • 3 - 5 years of experience in sales leadership, particularly in the hiring, managing, and training of inside sales teams.
            • Experience developing new business and growing existing accounts.
            • Ability to proficiently utilize CRMs or related software and develop performance reports.
            • Strong service orientation and excellent interpersonal skills.
            • Bachelor's degree in business administration or related field. PRID PRID161 Job Locations US-CA-San Diego Posted Date 1 day ago (10/15/2020 1:06 AM) Job ID 2020-39758 Business Unit Construction Industrial WC Functional Area Sales Remote Position? No Position Type Full-Time White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

Keywords: White Cap, San Diego , Manager, Inside Sales, Executive , San Diego, California

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