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Director of Guest Services San Diego Zoo

Company: San Diego Zoo
Location: San Diego
Posted on: November 22, 2020

Job Description:

SunIRef:Manu Are you inspired to be a part of an organization committed to protecting wildlife around the globe? San Diego Zoo Global is a mission-based, non-profit wildlife conservation organization with two world famous front doors where we unite our passion for wildlife, expertise in wildlife care, and conservation science to save species from the brink of extinction. Our commitment is to provide visits to the San Diego Zoo and San Diego Zoo Safari Park as opportunities to learn about and engage with best-in-class conservation work, and how that work is changing outcomes for wildlife everyday. HOW YOU WILL IMPACT OUR MISSION The Director of Guest Services-Zoo is responsible to oversee the Zoo's Guest Services Department by providing high quality guest experiences at Admissions, Guest Ambassadors, Tours and Transportation, Skyfari, 4D Theaters, Volunteer Services, premium products as directed, and other guest experiences and assures the readiness, safety, and appearance of all facilities. This position reports to the Deputy Director of the Zoo or Safari Park. This classification coordinates with food service, merchandising, animal care, group sales, partnership marketing, marketing, development and other functions' activities. WHAT YOU WILL DO Responsible for the safety, readiness, appearance, efficiency and quality of all programs and products in the assigned areas Assures that assigned functions meet organizational goals Assesses the quality and appropriateness of assigned activity that impacts the guest experience Analyzes financial and operational data related to assigned functional area Develops processes to improve product or program efficiency and profitability Establishes emergency plans Oversees budget development and administration of assigned functions Assures budget adherence and analyzes related financial data Directs the activities of assigned staff Works with Director to define goals and essential functions for assigned areas Represents the SDZ Global in interactions with guests and the general public Assists Director of Operations in developing Zoo long-range and short-term strategic plans May act in Deputy Director's absence Prepares and makes presentations Participates in planning and implementation of major construction projects Reviews and approves recommended policies and procedures Provides complex interpretation of SDZ Global policies and procedures Performs effective time management Adheres to all SDZ Global and department policies and practices Exemplifies the highest standard of work ethics Demonstrates pro-active ability for problem solving Possesses a positive attitude and ability to work cross departmentally and build strong working relationships Exemplifies strong leadership skills Assesses and resolves problems and complaints from guests Demonstrates forward thinking and ability to make decisions holistically for the organization Supports personal development and creates a high performing team Hires and disciplines staff Practices SDZG Customer Service Standards WHAT ARE WE LOOKING FOR? San Diego Zoo Global is seeking an individual who is inspired to be a part of an organization that is committed to protecting wildlife around the globe. A leader to join us in our commitment to provide opportunities to learn about, engage with best-in-class conservation work, and share how that work is changing outcomes for wildlife every day through visits to the San Diego Zoo and San Diego Zoo Safari Park. JOB EXPERIENCE Specialized training/or experience related to business administration or recreation management - experience in high volumen theme park operations, zoo, operations, or similar experience. Experience working with volunteers EDUCATION AND CERTIFICATIONS Bachelor's Degree Business Administrations, Recreation Management, or related field. DL NUMBER - Driver License, Valid and in State Valid California Driver License within 10 Days SKILLS AND KNOWLEDGE Ability to administer and monitor budgets. Effective written/verbal communication skills Computer literacy is essentialKnowledge of: Theme park or recreation operations or zoo work Budgeting with experience in revenue management Complex scheduling and labor management Management of volunteers Union and non-union labor management experience Effective leadership skillsAbility to: Communicate effectively (verbal and written) Negotiate effectively Develop, administer, and monitor budgets Prepare and deliver presentations Develop and maintain strong working relationships with all departments Use word processing, spreadsheet, Dayforce, scheduling, and database systems Work effectively with others in a diverse environment SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER Free admission to the San Diego Zoo and the San Diego Zoo Safari Park Family Passes Complimentary Tickets Local and In-House Discounts Employee Assistance Program Wellness Program 403b Plan Pension Plan IMPORTANT DETAILS Location: San Diego Zoo Duration: Year round Positions available: 1 Non-Union Position: Salary is commensurate with experience If you are currently in a union position, please make sure to reach out to your Benefits Representative in Human Resources, as this will affect your current benefits. Candidates must be available for an interview if contacted. Full job description available upon request. THIS EMPLOYER PARTICIPATES IN E-VERIFY SAN DIEGO ZOO GLOBAL IS A DRUG FREE WORKPLACE SAN DIEGO ZOO GLOBAL IS AN EEO/AA/DISABILITY/PROTECTED VETERAN EMPLOYER San Diego Zoo Global makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. If you require a reasonable accommodation to complete an application, please email your request to and provide the job title and location to which you are applying. Join our team and build a career protecting wildlife around the globe with your passion for wildlife!

Keywords: San Diego Zoo, San Diego , Director of Guest Services San Diego Zoo, Executive , San Diego, California

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