Product Director

Company: International Cruise & Excursions, Inc. (ICE)
Location: Carlsbad
Posted on: November 23, 2020

Job Description:

The Product Director, UX/UI is responsible for creating product solutions that increase conversion, user delight and remove friction from the user experience. Though much of this role will be hands-on, it will be expected that this role can manage a team of UI designers as well. This role also is a liaison to business stakeholders in Business Development, Sales, Marketing and Customer Service and a partner with the Technology teams from ideation to operational execution. In short, the Product Director plays a critical role to deliver quality products for our partners, members, and employees. Responsibilities: Duties include, but are not limited, to the following: Drives the user experience integration of the various applications across the organization where it provides the most appropriate business value. Identifies the design direction using internal and external data sources, leveraging relevant and appropriate design principles. Uses a hands-on approach to the creation of solutions to increase user delight and remove friction from the user experience. Uses analytical skills to ask the right questions, dissect, organize, translate, and cross-reference requirements with stakeholders. Provides subject matter expertise related to user experience, psychology, and UX design. Provides key insights about the needs and desires of customers and help development teams iteratively improve systems so that customers are happy with the product. Identifies product segmentation characteristics that drive opportunities and efficiencies. Keeps an in-depth understanding of ICE product offerings, business models, performance statistics and dependencies. Also stays informed on trends and opportunities in the competitive market. Drives the ongoing product user interface strategy for projects across the assigned area of responsibility. This includes an understanding of the best opportunities for business value, scope planning, schedule planning, cost planning, integration planning, quality management, resource management, and communication management. Provides input and leadership on how best to measure performance for the product user experience. Responsible for the ongoing analysis on the forecasted business value and the actual results from product improvements. Design a yearly roadmap for the user experience working with product stakeholders and company leaders. Maintain a good working dialogue with peers, both internally and externally. Requirements: Bachelor?s degree or combination of four years relevant education and experience. 5+ years of professional experience in product development and planning, architecting, and delivering mission-critical enterprise-grade applications. 5+ years? professional experience with ecommerce websites (travel and international a plus). 5+ professional experience in creative direction and best practices. Experience working closely with Project Stakeholders to discern business requirements and critical success factors, guiding buy/build decisions and new product opportunities. Experience conceptualizing and communicating alternative solution approaches while articulating business benefits and risks.-- Ability to communicate to non-technical employees, and translate their business and process needs into technology specifications. Ability to work effectively in a coordinating role across multiple disciplines, a strong, open and collaborative work style, a customer-service orientation with the ability to translate business goals into application requirements, and experience negotiating contracts with IT vendors and consultants. Must demonstrate initiative with or without direct authority. Must demonstrate creativity in solving problems or generating improvement ideas. Must demonstrate self-motivated time management and the ability to prioritize competing or conflicting requests and execute tasks in a high-pressure environment is crucial. Must exhibit strong communication skills both written and verbal. Must demonstrate flexibility and adeptness in handling diverse, dynamic situations and circumstances. Must be detail oriented and be able to follow-up and follow-through on project actions/tasks. Must demonstrate ability to effectively work with diverse groups and in diverse environments. Ability to maintain confidentiality of sensitive information. Who We Are: Headquartered in Scottsdale, Arizona with offices in San Diego, California and Del Ray, Florida, International Cruise & Excursions, Inc. (?ICE Enterprises? for short) is dedicated to providing digital branded travel, leisure, and lifestyle products to customers worldwide (over 55 million each year). Our slogan is ?Powered by Innovation,? and we are always looking for innovative leaders in their areas of expertise. Additional Benefits: FREE 7-day resort stays and cruises on your anniversary Medical Health Insurance Onsite Wellness Clinic 401K Plan Unlimited PTO Pet Care Insurance Flexible Spending Accounts (FSA) Discounted Employee Services (dry-cleaning, nail services, massage, personal training, etc.) Dedicated Employee Enrichment & Recognition Programs Exclusive Employee Travel Rates on Cruise, Resorts, Hotels, Tours, Car Rentals, Dining and more We believe in bringing your whole self to work every single day. We accept people for who they are, and are proud to consider everyone on an equal opportunity basis without regard to race, color, religion, sex, gender, gender identity or expression, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or other non-merit factor. How much experience do you have with eCommerce websites? --* Please select Do you have experience managing designers or a team? --* -- Were you referred by a current employee? If yes, please provide their name: Are you authorized to work in the U.S.? --* -- Your full LinkedIn profile will be shared. Learn More

Keywords: International Cruise & Excursions, Inc. (ICE), San Diego , Product Director, Executive , Carlsbad, California