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IT Project Manager - Business Continuity & Disaster Recovery

Company: Mitchell
Location: San Diego
Posted on: January 14, 2021

Job Description:

Mitchell, Genex and Coventry With Mitchell, Genex and Coventry now one organization, we've dramatically expanded our ability to deliver innovative services and technologies to our customers. We've also seen career opportunities within our combined organization grow. Each part of our organization helps people recover after a challenging event in their lives.Mitchell delivers trusted software and services to the property & casualty claims, collision repair and risk management industries with technology-enabled solutions that simplify claims handling, repair processes and pharmacy transactions. Genex helps injured workers return to their jobs in a safe and efficient manner through compassionate case management, reducing health care costs and disability expenses for our customers. Coventry offers the nation's largest and most diverse set of provider and ancillary networks focused on improving total overall outcomes.Together, we bring a complete set of proven capabilities for our partners who require more than one-dimensional solutions. We combine innovative technology, insightful analytics and deep expertise to help them reach their ultimate goal-restoring lives.Job Description The Business Continuity Planning (BCP) and Disaster Recovery (DR) Senior Project Manager will be responsible to drive and facilitate the evolution and execution of our Business Continuity and Disaster Recovery program with an objective of helping to drive increased business and IT resilience. Responsibilities:* Serve as project manager for cross-functional teams of 30+ people to develop and maintain Business Continuity and Disaster Recovery documentation, including but not limited to policies, standards, governance models, program procedures, run-books, tools and templates.* Serve as the project manager lead for regular Disaster Recovery Testing and Maintenance. These tests are typically scheduled 2 to 3 times per month during our maintenance windows (late at night and often over the weekend). This position would be expected to support and lead these DR tests and maintenance events. * Coordinate with business functions to update Business Continuity Program activities such as tabletop, functional and full scale exercises.* Implement and administer tools to track and manage event response and recovery. Manage BCP test events in partnership with Business Units, customers and our third-party vendors. Track conformance to SLAs and drive culture of continuous improvement to minimize down times.* Stay current on Disaster Recovery trends and providing recommendations for continuous improvement around our Disaster Recovery strategy. * Assist or lead events, coordinating status calls, providing clear concise updates, and managing the Disaster Recovery activities from a high level. * Conduct the annual plan review of all business BCPDR plans, complete rating scorecard and manage plan review approval process ensuring all planners and managers sign-off. Qualifications --- 5+ years proven, full-time experience in project management, technical and or leadership role at an equivalent sized organization in DR and BCP is required.--- Experience and demonstrated proficiency in Disaster Recovery program execution, managing process change projects, and knowledge of the disaster recovery program lifecycle including DR planning and testing is required.--- Ability to operate in a fast paced and high stress Disaster Recovery scenarios while managing multiple streams of work simultaneously is required.--- Ability to communicate clearly to various levels of management (including executive management), across various business functions is required.--- Ability to work flexible hours to support overnight/weekend tests/maintenances as needed (approx. 2-3 per month) is required.--- Must be proficient in using MS Project and creating DR checklists.--- Previous experience of using Project Portfolio Management (PPM) tools like Microsoft PPM is highly desirable.--- Technically strong working knowledge of systems and storage hardware, software, protocols, standards, and familiarity with IT Infrastructure, Cloud, Networking, Storage is desirable.--- Strong ITIL service management knowledge around service design, change management, incident management, and continuity management is desirable. --- Experience working in SaaS environments and Cloud (AWS, GCP, Azure) environments would be highly desirable.--- Disaster Recovery Institute International (DRII) or Business Continuity Institute (BCI) certification would be desirable but not required.Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.#LI-VACB2

Keywords: Mitchell, San Diego , IT Project Manager - Business Continuity & Disaster Recovery, Executive , San Diego, California

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