Outside Property Unit Manager - San Diego
Company: The Travelers Companies, Inc.
Location: San Diego
Posted on: January 15, 2021
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Job Description:
Company SummaryTaking care of our customers, our communities and
each other. That's the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.Target Openings1Job Description SummaryUnder general direction
and as a member of the local line of business (LOB) management
team, responsible for product quality and performance for a
specific team of Outside Property claim professionals. Provide
guidance and direction to direct reports through a continuous
process of management involvement and frequent claim file review.
Serve as a field representative for the Home Office Property
product, as requested. Reinforce LOB Vision, Strategies, and
Objectives through word and action. Select, lead, mentor,
performance manage and develop staff. This job manages
staff.Primary Job Duties & ResponsibilitiesAttract, Retain and
Develop World Class Talent:Proactive recruitment of talent; work
with management establishing and implementing a strategic staffing
strategy.Effective orientation and on-boarding.Manage staff
performance; implement strategies and plans to address staff
development; identify and address training needs on an ongoing
basis; provide frequent performance feedback.Work with management
to develop and implement effective training, performance
development and succession planning.Effective retention planning;
proactively manage and respond to turnover.Effectively utilize
reward system to distinguish top performers and significant
achievements.Provide Compelling Claim Services:Employ proper claim
handling techniques to protect the integrity of our brand and
providing consistent service quality and streamlined processes to
add value for our customers.Develop and execute a strategic file
management plan that achieves optimal file resolution and business
results.Provide face-to-face and written guidance to ensure
effectiveness, engagement, accuracy and efficiency.Review new
notices, ensuring claims are assigned to staff with appropriate
skill sets.Conduct quality file reviews per office/ best practices
guidelines.Conduct ride-along inspections/ reinspections with claim
professionals to provide coaching and feedback.Establish/follow up
on file reviews per diary instructions, conducting additional
reviews (i.e. 180, 360 day reviews), as necessary.Implement
strategies and initiatives to improve file quality, customer
service and manage costs.Drive the Information
Advantage:Successfully leverage data, management information and
technology to identify and make the most of opportunities to
support business strategies and improve results.Achieve Optimal
Solutions:Focus on resolution and process improvement, fulfilling
all obligations while maximizing cost effectiveness, helping the
business understand drivers, trends and product stress points and
helping our partners attract and retain business.Operate within
agreed upon expense budget to achieve optimal business results
through productivity, appropriate resource allocation, inventory
management and loss adjustment expense.Partner for Mutual
Success:Develop and maintain effective relationships with
colleagues, business partners, customers, agents, regulatory
agencies and others to achieve organizational goals and create
better outcomes.Participate in business meetings and agency visits
as required.In order to perform the essential functions of this
job, acquisition and maintenance of Insurance License(s) may be
required to comply with state and Travelers requirements.
Generally, license(s) must be obtained within three months of
starting the job and obtain ongoing continuing education credits as
mandated.Other duties as assigned.Minimum QualificationsHigh School
Diploma or GED required.A minimum of 3 years claim work experience
in at least one line of business required.Valid Driver's License
required.Education, Work Experience, & KnowledgeBachelors degree
preferred.Claim management experience preferred.Job Specific
Technical Skills & CompetenciesLeading the Business:Drive
Results.Leads Change.Executes Business Strategy.Leading
Others:Attract Top Talent.Maximize Individual Performance.Holds
Others Accountable.Aligns Rewards.Creates and Sustains a Dynamic
Workplace.Environmental / Work Schedules / OtherDriving:
Occasionally/FrequentlyOtherWhile specific territory or day-to-day
responsibilities may not require an individual to climb a ladder,
the incumbent must be capable of safely climbing a ladder when
deploying to a catastrophe or ride-alongs which is a requirement of
the position.Access and inspect all areas of a dwelling or
structure which is physically demanding requiring the ability to
carry, set up and climb a ladder weighing approximately 38 to 49
pounds with a safety weight rating of up to 300 pounds (safety
weight rating is the amount of weight the ladder can safely carry
and includes weight of the individual and up to16 pounds of
standard equipment), walk on roofs, and enter tight spaces (such as
attic staircases and entries, crawl spaces, etc.).Exposure to
Variable Weather Conditions - FrequentlyTravel Requirements: Travel
OccasionallyEmployment PracticesTravelers is an equal opportunity
employer. We value the unique abilities and talents each individual
brings to our organization and recognize that we benefit in
numerous ways from our differences.If you have questions regarding
the physical requirements of this role, please send us an email so
we may assist you.Travelers reserves the right to fill this
position at a level above or below the level included in this
posting.
Keywords: The Travelers Companies, Inc., San Diego , Outside Property Unit Manager - San Diego, Executive , San Diego, California
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