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Principal Product Manager - Help System Platform

Company: Gelsi Ltd
Location: San Diego
Posted on: February 24, 2021

Job Description:

COVID-19 Update: To protect the health and safety of Intuit employees and prospective candidates, we've made adjustments to our interviewing process. Learn more about how to prepare for your virtual interview here . Principal Product Manager - Help System Platform Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we're using technology to build solutions to challenging financial problems for millions of people around the world. Overview Come join the Customer Success Platform Organization as a Principal Product Manager for the Help System platform. In this role you will be working across the organization to bring customer insights and lead the strategy and roadmap of the platform that delivers help experiences for our customers and experts across all Intuit products. Are you passionate about using technology to solve hard customer problems? Do you sweat the details and thrive in a fast-paced, innovative environment? If yes, then we want to talk to you! What you'll bring

  • BS Degree. Analytical/technical discipline preferred.
  • 7+ years' experience as a Product leader driving bold vision, strategy and execution across a PM organization.
  • Experience launching AI driven platforms and products.
  • Demonstrated experience managing the end-to-end product lifecycle for consumer or enterprise offerings.
  • Experience with Agile development and methodologies
  • Experience partnering across the org to deliver business results in a product ecosystem environment while communicating and influencing effectively How you will lead
    • Set a bold product vision and strategy for a platform that powers help for customers and experts across all Intuit offerings.
    • Deliver key expert productivity efficiencies through AI/ML driven self-help experiences enabling growth to Intuit's Live offerings.
    • Lead initiatives across multiple business units to bring ideas to life and maintain a cohesive cross-product experience
    • Drive product development with cross-functional teams (product managers, experience designers, software development leaders) to deliver high-impact experiences
    • Demonstrate technical depth in SaaS software principles and organization; i.e. able to speak to the approach for implementing cross-product solutions, strong communication skills with engineering and architecture teams
    • Analytically minded with experience leveraging data sets and analytics methodologies to uncover insights.
    • Genuine passion for customers and creating awesome product experiences Hear from our employees Senior Data Scientist - Machine Learning Futures Group Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path. Be part of a world-class culture Our culture We know that innovation thrives in an inclusive environment. We want employees with a wide range of life experiences to bring new ideas and perspectives to the table. Our values are central to our culture. They've been our guiding star since our founding and have allowed us to thrive as we work on behalf of our 50 million customers. People who give their best deserve the best in return. We offer rewards that include everything you'd expect, and even more that you wouldn't. Enjoy the best in class perks and benefits at Intuit. Our culture and entrepreneurial spirit have earned us a spot on "Best Companies to Work For" lists year after year. Join us in our mission to power prosperity around the world. EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law. Intuit is proud to be an equal opportunity and affirmative action employer. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please talk with your recruiter or send a request to For more information, please read our EEO policy .

Keywords: Gelsi Ltd, San Diego , Principal Product Manager - Help System Platform, Executive , San Diego, California

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