Technical Project Manager

Company: Calsoft Labs
Location: San Diego
Posted on: February 23, 2021

Job Description:

Title: Sr. Program ManagerLocation: San Diego CA 92127Duration: 7 Months Long term contract Sr. Technical Program Manager, Global Service OperationsDescriptionClient is looking for a Senior Technical Program Manager (TPM) to join a growing team in the Global Service Operations UK organization. The mission of this group is to provide 24/7 operational support of the client Network Platform and to manage all inbound project and support requests to the team while working with internal and external teams to drive issues to resolution within defined SLAs.This position will be responsible for initiating projects and programs, creating schedules and milestone, making adjustments and successfully delivering the projects. The TPM acts as engineering and operations guru, projects advocate, serves as an expediter, ensuring that all engineering projects remain on schedule.

• Plan and coordinate project schedules, goals and milestones and make project assignments.
• Monitor the project and estimate the probability that it will complete successfully on or before the deadline.
• Identify anything that increases or reduces the probability of successful completion prior to deadline.
• Make sure that your management knows whether the project will complete on deadline.
• Work with engineers to get status updates on projects, discuss and document risks and dependencies, and update the schedule.
• Send schedule updates to the Sponsor with a list of assumptions, risks, and dependencies.
• Assist engineers with the customer's Project Management Framework process.
• Review draft documentation and ensure it contains all required information.
• Coordinate documentation with the engineering team and assign due dates.
• Work with engineers and the customer to adjust schedule baseline or project scope. Update documentation based on customer requirements and decisions. Ensure all directives from the customer are documented.
• Work comfortably with undefined scope, projects ambiguity, lack of direction and supervision.
• Attend engineering meetings as needed and provide updates vertically and horizontally.
• Identify and escalate issues or root causes of systemic issues; lead, facilitate or participate in prompt resolution.
• Understand and take responsibilities for all operational workflows and standard operating procedures, down to a granular, detailed level.
• Create/maintain comprehensive process and procedural documentation.
• Interface with international client groups and external parties to provide support.
• Fulfill business support service requests.
• Provide operation support for special projects.
• Act as SME and single point of contact in UK and EU Qualifications
  • Bachelor's degree or equivalent practical experience in a relevant field.
  • 5+ years of program management experience in the technology or other highly-technical industries industry, either in corporate IT, professional services or product development.
  • Ability to analyze business requirements, write specifications, scope technical requirements, manage multiple software development and operations engineering efforts, drive rigorous testing, and coordinate product launch.
  • Ability to effectively collaborate with cross-functional, cross-organization teams to negotiate and assemble project plans, secure commitments on deliverables, and resolve blocking issues.
  • Demonstrated passion for understanding ambiguous, complex problems and driving high-quality, innovative, and robust technical solutions
  • Experience with technology development and integration in products.
  • Working knowledge of networking, systems architecture and design.
  • Effective project/program management skills, leading and implementing high-impact projects with cross-functional teams.
  • Understanding of ITIL principles and processes.
  • Self-starter and able to work with limited supervision. Preferred qualifications
    • MS degree in computer science and/or 10+ years relevant work experience, including in a high-volume or critical production service environment as well as experience leading short projects.
    • Excellent analytical skills, coupled with a strong sense of ownership, urgency and drive.
    • Good understanding of software development processes.
    • Understanding of PCI DSS Environments and Security.
    • Exceptional stakeholder management and executive presentation skills.
    • Experience with agile/iterative development and program management methodologies - provided by Dice

Keywords: Calsoft Labs, San Diego , Technical Project Manager, Executive , San Diego, California