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Youth Homelessness Service Manager

Company: San Diego LGBT Community Center
Location: San Diego
Posted on: February 23, 2021

Job Description:

Under the direction of the Director of Youth and Housing Services, this position is responsible for the general oversight of The Center's--youth homelessness programs and services, including staff supervision and development, service delivery, contract compliance and--administration. Responsibilities include:

  • Providing oversight of program contracts to ensure successful implementation, coordination of services, achievement--of performance measures, and service evaluation
  • Collaborating with the Quality Assurance Team and Director of Housing and Youth Homeless Services to ensure that the programs are in compliance with the contract and funding requirements
  • Providing direct supervision and oversight of program staff, including ensuring documentation quality, tracking funding deliverables, and conducting staff evaluations and trainings
  • Managing all program related reporting and monitoring reviews, submitting program reports, and performing internal program audits
  • Assisting in the recruitment, selection, and on-boarding process of program staff
  • Responding to crisis situations, using de-escalation techniques prioritizing the safety of all clients and staff, as well as ensuring that incident reports are completed
  • Participates in collaborative meetings and represents the agency professionally in community settings QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed--below are representative of the knowledge, skill, and/or ability required.
    • Reliable transportation, a valid driver's license and auto insurance
    • Be able and willing to work flexible hours which may include evenings and/or weekends
    • Education and/or Experience: A bachelor's degree in psychology, social work or social services related field is preferred. A minimum of two years of experience in case management with LGBTQ youth, people living with HIV, and people of color is--preferred. A minimum of one year of experience with staff supervision preferred. Prior experience working with permanent--supportive housing programs, people experiencing homelessness, foster care, and juvenile dependency systems preferred. Related experience can be substituted for the educational requirement on a year-for-year basis.
    • Language Skills: Fluency in English required. Fluency in Spanish preferred.
    • Other Skills: Must demonstrate competence in working with a variety of diverse populations. Must have excellent interpersonal communication skills. Must demonstrate competence in using strength- based, trauma- informed, and positive youth--development approaches in service delivery. Ability to manage multiple tasks with shifting priorities. Lived experience as a--member of a historically under-served community (i.e., low income, communities of color, LGBTQ communities, immigrant--communities, etc.) preferred.
    • Computer Skills: Must be comfortable working in PC/Windows-based environments. Must have proficiency with Microsoft--Office, particularly Word, Outlook and Excel. Experience with using electronic health records is preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the--position. Please note: We are unable to accept any phone or walk-in inquiries for this position.
      The San Diego LGBT Community Center is an Equal Opportunity Employer. Apply Now with our quick 3 minute Application! * Fields Are Required What is your full name? First Name How can we contact you? Email Phone Number Number Type What is your preferred method of communication?

Keywords: San Diego LGBT Community Center, San Diego , Youth Homelessness Service Manager, Executive , San Diego, California

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