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Account Manager

Company: Aircall
Location: San Diego
Posted on: April 8, 2021

Job Description:

This hybrid role of account manager and business developmentmanager with Reverse Vision, is an important member of the team. As the product line is evolving into a newarea, this role will evolve as well. Unlikea business development manager, whose primary role is to sell to new customers,account managers are responsible for all aspects of a customer's relationshipto all products with a company. They therefore work closely with allcustomer-facing departments in a company to ensure that each customer receivesthe highest standards of training and development. It is this relationship that enables add-onsales within the company. Experience & Responsibilities

  • Minimum: 5 - 7 year's accountmanagement experience in Enterprise and/or SAAS software company
  • Able to identify a salesopportunity and upsell
  • Responsible for all aspects ofmanaging enterprise level accounts
  • Able to understand multipleproduct lines and clearly communicate the advantages.
  • Experience working withtraditional banks, credit unions, and mortgage bankers both large and small aplus
  • Able to develop and implement astrategic account management plan for high profile accounts.
  • Financial services inside sales,customer success or account management a plus
  • Technology proficient in Microsoftoffice suite and CRM tools mandatory.

    4 Key Areas: Customer Relationships Account managers with RV aim to build relationships with thesenior business and financial executives who influence purchasing decisions forboth Lenders & Brokers. On a day-to-day level, the focus is on maintainingrelationships with decision makers. Customer Advocate Account managers will collaborate with product teams, forexample, account managers ensure that the product portfolio reflects changingcustomer needs. Account managers coordinate the work of professional servicesto provide customers with the different services they need throughout their ownershipof the products, installation, training, user support and maintenance. Account managers develop plans to maximize businessopportunities with each customer. On aquarterly basis, meet with customers to review product performance as it alignswith customer strategy. Internal Customer Support Team Advocate The support team will be the biggest resource foropportunities within accounts. Buildrelationships with support team to foster referrals.

Keywords: Aircall, San Diego , Account Manager, Executive , San Diego, California

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