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Chief Operations Officer

Company: Family Health Centers of San Diego
Location: San Diego
Posted on: April 9, 2021

Job Description:

For nearly 50 years, Family Health Centers of San Diego (FHCSD) has provided affordable, high-quality health care and supportive services to all San Diegans. With more than 1,800 employees spread throughout 40 sites around the county, FHCSD is proud of the diversity of its staff as a reflection of the communities it serves. The reward of working at FHCSD is more than a paycheck and excellent benefits; it is the impact and contribution to the San Diego community that employees value most. If you are passionate about improving the overall health and livelihood of your community, FHCSD is looking for people like you. General Job Description The COO works with top-level executives to devise strategies and policies to meet the organization's objectives and goals, and reports on the performance of the various departments under the COO's supervision directly to the CEO and develops reports for the organization's board of directors. To be successful, the COO should be driven to succeed, have the ability to handle multiple priorities; manage the stress of multiple, concurrent demands; possess excellent communication and interpersonal skills; and be a good steward of the organization's culture and rich community history. The COO should be familiar with the inner workings of all departments and possess in-depth knowledge of government regulations, statutes, and operational practices. Responsibilities of the Chief Operations Officer: Working in a team with top-level executives to devise strategies and policies to meet company goals; strong emphasis on the work of integration of automation and technology throughout all departments.-- Management and supervision of the day-to-day operations of various departments that may include: HR, Facilities, and Nursing. Ensures the company is staffed with well-trained, quality, and engaged employees at all times, with a focus on ensuring employees reflect the racial and ethnic composition of our patients and clients.-- Managing budgets, hiring and contracting, contract and business negotiations. Analyzing audit reports and formulating improvements to departmental workings. Coordinating inter-departmental activities and delegating responsibilities to subordinates. Compiling performance reports and reporting to the CEO and for the Board of Directors. Possesses current understanding of and ensures compliance with all laws, government regulations, related statutes, and enforces adherence with standards of oversight entities that include: DHCS, CDPH, DOJ, OIG, DHHS, BPHC, FTCA, NHSC, etc. Promotes performance excellence with Joint Commission, NCQA, Licensing, HEDIS and others to ensure attainment of quality metrics at the highest level possible though a systematic process of external evaluation and reviews. Represents the company; works to preserve FHCSD's strong reputation among multiple stakeholders. Develops key external contacts that ensure success in achieving the goals of FHCSD. Focuses on consensus building efforts and strategic planning. Monitors company financial and operational performance by measuring and analyzing results, initiating corrective actions, and minimizing the impact of variances. Increases revenues and income through proactive attainment of contracts, cost management, fund development and innovative leveraging. Updates job knowledge by remaining aware of new regulations, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
-- Personal Skills The successful candidate for the Chief Operations Officer must be self-driven and able to work independently. The COO must have the ability to discover what needs to be done and the confidence and ability to successfully develop plans and solutions to address identified problems and work with staff/teams to increase efficiencies. The successful candidate must possess good decision-making skills and superb analytical thinking, both critical to developing and implementing business strategies. The COO needs to be comfortable and adept at multitasking, so to concurrently oversee the activities and work of hundreds of employees and multiple branches of business. The COO works with top-level executives to devise strategies and policies to meet organizational objectives and goals, and reports on the performance of the various departments under the COO's supervision directly to the CEO and indirectly to the board of directors. The successful COO should be driven to succeed, able to handle multiple demands without stress, have excellent communication and interpersonal skills and be able to skillfully engage others. Additionally, s/he must possess a high degree of familiarity with the in-depth workings of different departments, as well as, proficient knowledge on rules and government regulations, governing statutes and oversight entities, accreditation and licensing requirements. Strong leadership and interpersonal skills are essential in fulfilling the demands of this position. Must possess excellent written and verbal communication skills; team-working abilities; decision-making skills; and the stamina and emotional intelligence/maturity for the demands of a high-energy position. Education/Certifications/Licenses/Registrations A minimum of a master's degree is required in a Business field or a Master of Business Administration. Education may include a marketing or finance degree, if combined with advance degrees in healthcare administration. A nursing degree may be acceptable if combined with an advanced business degree.-- Experience The successful candidate for this position must have: Demonstrable management skills and extensive managerial experience.-- A minimum of ten to twenty years of progressively responsible experience as a senior healthcare executive in multiple healthcare organizations is required for this position.-- FQHC knowledge and experience required. Demonstrable experience and expertise in working at a high level, and coordinating teams which complete project design and implementation are of paramount importance. Held oversight positions for large numbers of employees, directly and indirectly, effectively developing communication systems to facilitate high degree of effectiveness and collaboration. Ability to strategically plan and competently execute high priority projects, through coordinating political and external stakeholders. Experience working strategically with state and national advocacy groups in cultivating legislation to support the health center's mission. Experience in developing a company's operational procedures and a system of policies and practices. Capital expansion planning and execution experience, including: system-wide automation efforts and construction planning and project implementation. Demonstrable knowledge in the management of electronic systems and familiarity with management of information technology and enterprise development. Responsible for maintaining a pleasant and productive workplace, while fostering communication and cooperation among different branches of the company.-- Solid experience in negotiating managed care contracts, pay-for-performance programs, and planning and implementing rate methodologies for cost reporting. Experience in fund development, governmental relations, human resource management, operational oversight of medical care delivery systems, optimizing the patient experience, creating greater market share, LEAN implementation and sustainability, master plan development, and strategic planning. Physical Requirements/Working Environment Carrying 0 - 10 lbs: RARELY (0-1 HRS) Carrying 11 - 25 lbs: NEVER Carrying 25 - 50 lbs: NEVER Carrying 51 - 75 lbs: NEVER Carrying 75 lbs: NEVER Climbing (ladder): NEVER Driving: To drive from one clinic or another, or in the community: INCIDENTAL DRIVING (LESS THAN 3 DAYS PER WEEK) Exposure to blood borne pathogens and biohazards: NO Exposure to dust, gas, fumes, or chemicals: Office supplies Fine manipulation: OCCASIONALLY (1 - 3 HRS) Kneeling: RARELY (0-1 HRS) Lifting 0 - 10 lbs: RARELY (0-1 HRS) Lifting 11 - 25 lbs: NEVER Lifting 25 - 50 lbs: NEVER Lifting 51 - 75 lbs: NEVER Lifting over 75 lbs: NEVER Power Grasping: OCCASIONALLY (1 - 3 HRS) Pulling 0 - 10 lbs: OCCASIONALLY (1 - 3 HRS) Pulling 11 - 25 lbs: RARELY (0-1 HRS) Pulling 25 - 50 lbs: RARELY (0-1 HRS) Pulling 51 - 75 lbs: NEVER Pulling over 75 lbs: NEVER Pushing 0 - 10 lbs: RARELY (0-1 HRS) Pushing 11 - 25 lbs: RARELY (0-1 HRS) Pushing 25 - 50 lbs: RARELY (0-1 HRS) Pushing 51 - 75 lbs: NEVER Pushing over 75 lbs: NEVER Reaching (above shoulder level): RARELY (0-1 HRS) Reaching (below shoulder level): RARELY (0-1 HRS) Repetitive use of hand: CONSTANTLY (6+ HRS) Simple Grasping: OCCASIONALLY (1 - 3 HRS) Standing: OCCASIONALLY (1 - 3 HRS) Twisting: RARELY (0-1 HRS) Use of Personal Protective Equipment: N/A Walking: OCCASIONALLY (1 - 3 HRS) Working around equipment and machinery: Office equipment Founded in 1970, Family Health Centers of San Diego is dedicated to providing caring, affordable, high-quality health care and support services to all people, with a special commitment to the uninsured, low-income and medically underserved. We are the largest community clinic provider of health care to the uninsured in Southern California and one of the top 10 largest community clinic organizations in the country. Anti-Discrimination Statement
Family Health Centers of San Diego complies with applicable Federal civil rights laws and does not discriminate, exclude people or treat them differently on the basis of race, color, national origin, religion, physical and mental disability, sex, including pregnancy, childbirth and related medical conditions, age, genetic information, language preference/ability, citizenship status, marital status, sexual orientation and gender identity, AIDS/HIV, medical condition, political activities or affiliations, military or veteran status, or status as a victim of domestic violence, assault, or stalking.

Keywords: Family Health Centers of San Diego, San Diego , Chief Operations Officer, Executive , San Diego, California

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