Customer Success Manager

Company: LeadCrunch
Location: San Diego
Posted on: April 10, 2021

Job Description:

LeadCrunch is a fast-growing startup based in San Diego and is a leader in using artificial intelligence to generate intelligently targeted demand generation campaigns. At a time when sales and marketing are going through the largest shift in history, LeadCrunch is positioned to dominate the market.

We are a seasoned team with a strong culture: We have started or been a part of starting more than 20 companies, including 4 exits. Our investors have realized more than $20 billion in exits from 45 companies including more than a dozen IPOs.

We are seeking talented and ambitious people who have a track record of strong performance.

We value all of our team partners and go the extra mile to make sure you receive a career experience that fits your goals. You will become extremely knowledgeable in various ideal customer profiles, buyer journeys, and the tenets of a world-class client success organization as we build it. You will also learn how to work in a startup environment where you have the opportunity to learn a wider set of skills than you would be working for a more mainstream company.

What You'll Do

• Understand customers business needs and objectives, crafting appropriate initiatives to help customers achieve their desired outcomes.
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.
• Assist with developing service procedures, policies, and standards.
• Keep accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Keep ahead of industry's developments and apply best practices to areas of improvement.
• Maintain an orderly workflow according to priorities.
• Complete other tasks and duties as needed.
  
  Your Experience
  
  • Start-Up experience a plus
  • 3-5 years in a Customer facing role
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry's latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Business Administration or related field
    Why You'll Love It Here
    
    • We are solving the most important problem in B2B marketing and sales with a highly differentiated offering that leverages data and artificial intelligence to help companies scale faster
    • Career mapping, planning, and educational opportunities
    • High-energy, fun artificial intelligence startup growing at 150% CAGR
    • Medical, dental, vision health coverage
    • Empowering culture: transparent, collaborative, collegial, learning, open-minded leadership who have started 20+ companies with $20B in exits
    • Central downtown San Diego office inside Symphony Towers with onsite amenities such as a gym, restaurants, and cafes.
      Want to learn more?
      
      • Forbes: "Top 11 Sales Tools Every Business Owner Needs" (more than 2,100 social media shares!)
      • Entrepreneur: "10 Sales Platforms to Help You Boost Revenue in 2017"
      • The Next Web: "How AI Is Going To Change Lead Generation Forever"
        
        Equal Opportunity Employer Female/Minority/Veteran/Disability/Sexual Orientation/Gender Identity
        
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Keywords: LeadCrunch, San Diego , Customer Success Manager, Executive , San Diego, California