Housekeeping Manager
Company: San Diego Marriott Mission Valley
Location: San Diego
Posted on: April 10, 2021
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Job Description:
POSITION PURPOSE
Manage the day-to-day and long-term operations of the Housekeeping
and Laundry departments.
ESSENTIAL FUNCTIONS
-Manage the daily operations of the Housekeeping, and Laundry
departments.
-Responsible for budgeting, forecasting, and financial planning of
the departments.
-Manage the selection, training, and development of employees with
an eye toward maximum employee satisfaction, productivity and guest
satisfaction.
-Conduct regular inspections of the hotel to ensure adherence to
cleanliness and maintenance standards.
-Manage operating expenses to maximize costs while providing
excellent guest services.
-Coordinate department's activities with other departments to
facilitate increased levels of communication and guest
satisfaction.
-Bear ultimate responsibility for monitoring consumption and
ordering replacement of guest and cleaning supplies.
-Supervise housekeeping and laundry staff, including counseling,
termination, performance evaluations, training, and
development.
-Establish and maintain cost control systems for staffing, linen
inventories, and cleaning supplies.
-Ensure quality services are rendered in meeting guest needs.
-Schedule staff according to labor standards and forecasted
occupancy.
-Maintain room quality based on Driftwood and Marriott Brand
Standards and guidelines.
-Monitor and maintain required level of cleanliness in rooms,
storage areas, laundry, restrooms, and common areas.
-Enforce procedures for the acceptance, security, and return of
guest lost and found items.
-Enforce procedures for security of on-loan equipment.
-Ensure all associates scrupulously follow established safety
standards.
-Maintain productivity and labor cost goals.
-Ensure all associates adhere to dress code, including name
tag.
-Conduct inventories of linen, supplies, and equipment as
required.
-Order and receive supplies to maintain adequate inventory
levels.
-Immediately alert hotel management of emergency situations via all
communication avenues.
-Ability to accurately use various office and accounting
software.
Other:
Regular attendance in conformance with the standards, which may be
established from time to time, is essential to the successful
performance of this position. Employees with irregular attendance
will be subject to disciplinary action, up to and including
termination of employment.
Due to the cyclical nature of the hospitality industry, employees
may be required to work varying schedules to reflect the business
needs of the hotel. In addition, attendance at all scheduled
training sessions and meetings is required.
Upon employment, all employees are required to fully comply with
Driftwood Hospitality Management, LLC rules and regulations for the
safe and effective operation of the hotel's facilities. Employees
who violate hotel rules and regulations will be subject to
disciplinary action, up to and including termination of
employment.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this
position may be required to perform a combination of the following
supportive functions, with the percentage of time performing each
function to be solely determined by the manager based upon the
particular requirements of the hotel.
-Additional duties as necessary and assigned.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and
abilities and be able to explain and demonstrate that he or she can
perform the essential functions of the job, with or without
reasonable accommodation, using some other combination of
knowledge, skills, and abilities:
-Must be able to speak, read, write and understand the primary
language(s) used in the workplace.
-Must be able to read and write to facilitate the communication
process.
-Requires good communication skills, both verbal and written.
-Knowledge of computer accounting programs, math skills as well as
budgetary analysis capabilities required.
-Must possess basic computational ability.
-Must possess basic computer skills.
-Most tasks are performed in a team environment with the employee
acting as a team leader. There is minimal direct supervision.
-Thorough knowledge of federal, state and local laws governing
equal employment opportunity and civil rights, occupational safety
and health, wage and hour issues, and labor relations, including,
but not limited to the following statutes and their state and local
analogues (where applicable): Title VII, ADEA, Equal Pay Act,
Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
Physical Demands
-Most work tasks are performed indoors. Temperature is moderate and
controlled by hotel environmental systems.
-Must be able to sit at a desk for up to 5 hours per day. Walking
and standing are required during the rest of the working day.
Length of time of these tasks may vary from day to day and task to
task.
-Must be able to exert well-paced ability to reach other
departments of the hotel on a timely basis.
-Must be able to lift up to 15 lbs. on a regular and continuing
basis.
-Must be able to push and pull carts and equipment weighing up to
250 lbs. occasionally.
-Must be able to exert well-paced ability in limited space.
-Must be able to bend, stoop, squat and stretch to fulfill
cleaning/inspection tasks.
-Requires grasping, writing, standing, sitting, walking, repetitive
motions, bending, climbing, listening and hearing ability and
visual acuity.
-Talking and hearing occur continuously in the process of
communicating with guests, supervisors and subordinates.
-Vision occurs continuously with the most common visual functions
being those of near vision and depth perception.
-Requires manual dexterity to use and operate all necessary
equipment.
-Must have finger dexterity to be able to operate office equipment
such as computers, printers, 10-key adding machine, electric
typewriter, multi-line touch tone phone, filing cabinets, FAX
machines, photocopiers, dolly and other office equipment as
needed.
Keywords: San Diego Marriott Mission Valley, San Diego , Housekeeping Manager, Executive , San Diego, California
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