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Account Manager

Company: EXPERT REPUTATION
Location: San Diego
Posted on: April 10, 2021

Job Description:

Expert Reputation Account Manager---Job DescriptionThe Account Manager is the person responsible for managing Expert Reputation's client relationships. They are entrusted with building relationships with a group of clients with the goal of keeping clients as long-term clients with Expert Reputation. With these existing clients/accounts, the Account Manager will ideally increase subscription costs & reseller subscriptions per their account. Additionally, Account Managers may be tasked with Strategic Planning and Sales Support.
Key Responsibilities

  • Operate as the point of contact for assigned clients
  • Develops and maintains long-term relationships with clients
  • Actively engage the client base to ensure retention and customer recognition of value of services provided
  • Makes sure clients receive requested products and services in a timely fashion
  • Grow existing client revenue through service upgrades and upsells
  • Communicates client needs and demands to your direct Manager
  • Identifies opportunities to grow business with existing clients
  • Coordinate with staff members working on the same accounts to ensure consistent service
  • Service multiple clients concurrently, often meeting deadlines
  • Keep high quality records of client transactions
  • Inform the financial manager of accounts with outstanding balances / unpaid fees
  • Work alongside the financial manager to collect outstanding balances due per the Account Manager's assigned accounts
    Skills and Qualifications
    • Account Management and/or Customer Service experience
    • Ability to Communicate Client Needs with Staff
    • Ability to Manage Multiple Projects and Relationships Simultaneously
    • Problem Solving Skills
    • Detail Oriented
    • Negotiation, Listening, and Communication Skills
    • Time Management Skills
    • Patience, especially in terms of client requests/communication
    • BA/BS Degree or equivalent experience
      Compensation is paid bi-weekly with monthly commission potential for upsells and new subscription revenue.

Keywords: EXPERT REPUTATION, San Diego , Account Manager, Executive , San Diego, California

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