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Product Manager - San Diego

Company: Treeline
Location: San Diego
Posted on: November 22, 2021

Job Description:

Responsible for proactively owning and managing assigned client accounts and projects from a technical perspective for any applicable phases of the work process: planning, design, development, testing, implementation and deployment.

This position requires advanced customer service and technical support abilities, strong analytical and problem solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail and self-motivation.

Essential Functions
Own and administer multiple client relationships from inception to project completion
Understand short and long-term client goals and objectives as they relate to Treeline
Regularly communicate with assigned accounts, set expectations and negotiate priorities appropriately
Collaborate with developers to identify and assess project risks
Lead and manage resources to execute the scope of work and achieve project objectives
Clearly communicate task items, issues and expectations to team members and third party contractors
Utilize project management tools with task and issue ticket tracking: Atlassian, Harvest, TeamGantt etc.
Proactively manage, measure and track both development and client tickets
Track and report on project milestones and provide status reports
Recognize and communicate the effects and impacts of feature development
Ensure that clients know how to use the services and provide assistance if necessary
Answer the clients' questions and ensure their issues are resolved; provide break/fix support
Document, track, and support compliance with clients' Service Level Agreements
Recognize revenue opportunities and communicate them with the team

Minimum of 2 years' experience in software or web project management
Bachelor's degree in Business or Technical field, preferred
Experience with software development and/or knowledge of systems life cycle preferred
Good problem analysis, problem solving and resolution skills
Technical or computer science background
Strong organizational skills including resolution management and follow up
Clear written and verbal communication skills
Ability to review and understand XML/JSON communication
Ability to lead and motivate resourcess

Keywords: Treeline, San Diego , Product Manager - San Diego, Executive , San Diego, California

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