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Partner Success Manager

Company: Technology & Services Industry Association (TSIA)
Location: San Diego
Posted on: January 15, 2022

Job Description:

The Technology Services Industry Association (TSIA) is a research association that helps technology and services organizations both large and small grow and advance by providing the world's largest vault of non-public data, an exceptional peer networking community and enables companies to achieve unparalleled business outcomes. TSIA also hosts one of the largest technology conferences in the world, held twice a year, commanding 3,000+ service, product, and sales executives. As the technology marketplace evolves, TSIA is at the forefront of research on topics such as IOT, SaaS, cloud solutions, and the overall transformation of software and services business.

This is a full-time position with 100% company-paid Medical, Dental, and Vision Insurance.

Job Description
Leading association dedicated to advancing the business of technology services is seeking a Partner Success Manager, which is key to the overall success of the Partner Program at TSIA. You will build and maintain high level relationships with leading organizations in the B2B technology industry, specifically sales, product, and marketing leaders. The right candidate will possess 3-5 years of sales, client services, and/or member/partner success experience. We're looking for a strong relationship manager to oversee alliances between TSIA and top industry partners. Your primary responsibility is to work collaboratively with partners to improve the productivity and overall results of the TSIA Partner Program. With the help of the Director, Partner Development, you'll develop and strengthen high level relationships with TSIA Partners to grow and drive revenue, increase the viability of the program, and increase business outcomes for both TSIA and its Partner ecosystem. Smart, diligent, organized, driven, and focused, you're a taskmaster that loves working with people. You're diligent and thorough and can deliver both strategically and tactically to grow revenue, build relationships, and deliver beyond expectations.

Responsibilities
Become a trusted member of the Partner development team by participating in prospect and renewal meetings, helping to support deal execution, leveraging Partner program participation, and coaching partners on best practices.
Act as liaison between Partner and TSIA to facilitate effective two-way communication. Holds bi-annual meetings with each Partner to develop relationships to ensure a common vision and strategy between the Partner and TSIA is reached.
Oversee the TSIA Partner Program onboarding program from start to finish; this will include initial onboarding meeting, research briefing, and asset collection to ensure TSIA Partners are properly onboarded in a timely manner.
Management and organization of TSIA Partner Program deliverables for each Partner - this will require backend organization in Google docs, Salesforce, SalesLoft, SalesIntel, and more.
Introduce Partners to TSIA's Partner Program digital experience, including their Partner Directory, best practices, and how to better integrate themselves into the TSIA digital experience.
Prospect potential TSIA Partners in collaboration with the Partner Sales Associate once a week to ensure the Partner Program is continuing to grow its pipeline
Manage and schedule meetings with Distinguished Researcher, VP, Technology Ecosystems and TSIA Partner upon request, and create corresponding records in Salesforce.
Build relationships within TSIA to help deliver a consistent TSIA Partner Program message across multiple departments including: Marketing, Product, Conference, Research, Member Success, and Membership Development.
Takes leadership, manages, and supports the Partner team at TSIA conferences

Minimum Qualifications
Experience in client/partner management, sales, or business development
Strong market knowledge and ability to create successful growth strategies as well as own and execute on strategic partnerships
Demonstrated success at applying analytical skill to long-term business planning that results in tangible business outcomes
Excellent communication and presentation capabilities combined with ability to clearly articulate complex business proposals and to influence both internal and external stakeholders
Excellent collaboration skills that can quickly bring together Product, Marketing, Conference, Research, and Member Success, and Membership Development to execute against partnerships
Go-Getter, a strong entrepreneurial spirit and vigor
Represent TSIA at high level meetings both internally and externally
A Bachelor's Degree or equivalent work experience
Proficient in Microsoft Office and Salesforce
An affinity for action and self-initiative, superb organization and time management skills, self-discipline
Project management skills, and ability to keep deliverables on schedule
A results-focus and metrics-driven mindset
Demonstrated ability to balance a variety of activities to drive a high-volume of Partner interaction
A reputation for follow-up and persistence in challenging situations
Authentic relationship skills that earn the confidence of others
Business acumen to comprehend and communicate TSIA Member business challenges to TSIA Partners and Partner Prospects

About TSIA
The Technology and Services Industry Association (TSIA) is the world's leading membership organization dedicated to helping technology and services organizations capture competitive advantage and achieve sustained profitability. Our research is dedicated to helping technology companies achieve profitable growth and solve their top business challenges. Services, sales, product, and channel organizations at technology companies large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities. TSIA's members represent the world's top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise technology, consumer technology, healthcare IT, and industrial equipment. Our membership community consists of over 40,000 executives from 96 countries and represents 80% of the Fortune 100 technology companies.

At TSIA, we know that the secret to providing the best experience for our members starts with happy employees. Our company culture celebrates individuality and growth, providing employees with ample opportunities to showcase their strengths with support for further developing their skills. We understand the importance of a healthy work-life balance and pride ourselves in creating an ideal environment for individuals to explore their passion for their career.

We value your work, and we offer competitive compensation, medical coverage (health, dental, vision), 401(k) with matching plan, and life and disability insurance. TSIA embraces equity, diversity, and inclusiveness. We view these pillars of excellence as crucial to healthy people, workplaces, and all stakeholder communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. For more information, please find us at: www.tsia.com.

Position Location
Headquartered in Rancho Bernardo, San Diego, CA. Remote, however candidate should reside within commuting distance of the San Diego or Los Gatos office. No relocation reimbursement available. Little to no travel required. For more information: https://www.tsia.com/careers.

Keywords: Technology & Services Industry Association (TSIA), San Diego , Partner Success Manager, Executive , San Diego, California

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