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Program Manager

Company: Alphatec Spine
Location: Carlsbad
Posted on: May 16, 2022

Job Description:

Description

Position manages the development and execution of ATEC's Medical Education programs for our sales force and surgeon customers in support of the company's long-term objectives. Medical Education programs comprise multiple underlying and interconnected educational activities and events including virtual, in-field, and ATEC corporate experiences. Medical Education programs drive and support the corporate strategy for organizational growth and are measured by the extent to which the programs produce the desired outcomes, such as post-event procedural adoption by surgeons, and competency of sales representatives to independently execute cases, all with a focus on transferring knowledge to create clinical predictability. This position will act with autonomy and authority to implement ATEC's sales and surgeon educational initiatives, coordinating with the Product Marketing and Field Sales teams, and in collaboration with senior management within Medical Education.

Essential Duties And Responsibilities

  • Develops sales and surgeon training program curricula and content for all training courses, certifications, field-based, on-line and virtual learning opportunities, updating, when necessary, with new information or new programmatic directions.
  • Uses sales business plans as a guide for capacity planning and to create tools and pathways for the appropriate targeting, profiling, vetting, and scheduling of surgeon training.
  • Performs other duties as required.
  • Aligns targeting and timing of sales training activities to be consistent with ability to support surgeons targeted for training, and to support regional commercial plans.
  • Creates content, collateral, and tools consistent with learner profiles and programs.
  • Manages all aspects of ATEC Academy online training, including platform vendor relations, material content and user experience, enrollments, compliance and performance tracking, and reports.
  • Architects the complete learning experience, extending opportunities pre- and post-event, such as preparatory work, reinforcing materials or additional resource connections, and advising on subsequent follow-up activities such as advanced topics and activities.
  • Delivers appropriately for each application; selects instructional methods, technologies, and supporting strategies that facilitate learning transfer and on-the-job application.
  • Measures training effectiveness as appropriate for surgeon adoption and sales competency goals; evaluates the impact of elements of the programs to effectively iterate as necessary toward goals.
  • Develops trusting and credible relationships between internal teammates and stakeholders, the sales force and sales leadership, focusing on interdepartmental collaboration.
  • Demonstrates leadership within the department, sharing experience and providing guidance to Medical Education Coordinators and Lab Technicians.
  • Partners with and assists Medical Education Event Manager and other team members to align on the coordination and communication of event travel logistics (air, ground, lodging) per corporate policy guidelines, creating a functional environment for educational activities, and ensuring that all live meeting/event logistics are executed with a high level of service and attention to detail.
  • Collaborates with Medical Education lab personnel to ensure that lab logistics relevant to the event agenda are considered and planned for, including notification of lab personnel, specimen ordering, equipment availability (e.g., c-arms, instrument sets), etc.
  • Works collaboratively with other internal teams including Marketing, Marketing Communications, Executive Program Manager, Executive Assistants, and others to understand and support collective initiatives.
  • Acts as Host of events as needed, coordinating participants toward smooth agenda flow and execution, while representing the face of ATEC Medical Education to attendees.
  • Tracks program expenses, with an eye toward efficiency and save where possible.

    Supervisory Responsibilities
    • Hires for and manages team members toward execution of program goals.
    • Holds team members accountable and incentivizes performance for strong cultural engagement.

      Requirements

      The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      • Knowledge of common computer applications (e.g., Microsoft Word, Excel, PowerPoint, Windows, Internet applications, etc.) required.
      • Excellent oral and written communication skills.
      • Superior interpersonal skills.
      • Ability to organize and prioritize workflow to meet established timeframes.
      • Ability to work within a cross-functional team and matrix management structure.
      • Strong attention to details.
      • Ability to represent the company at a variety of business functions or situations in a professional and competent manner.
      • Ability to occasionally travel to company sponsored events.
      • Ability to exercise independent judgment consistent with department guidelines.
      • Ability to learn and maintain knowledge of procedures, products and activities of assigned area.
      • Ability to perform multiple tasks in a fast-paced, team environment.
      • Ability to work under pressure.
      • Flexibility to work occasional evenings and/or weekends.

        Education And Experience
        • Completed BS/BA degree or equivalent, educational event planning experience required, medical device specific experience preferred.
        • Minimum of 2 years experience in project or program management required. Learning management system software experience a plus.
        • Some domestic travel required.

          For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).

          ATEC is committed to providing equal employment opportunities to its employees and applicants without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, or any other protected status in accordance with all applicable federal, state or local laws. Further, ATEC will make reasonable accommodations that are necessary to comply with disability discrimination laws.

Keywords: Alphatec Spine, San Diego , Program Manager, Executive , Carlsbad, California

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