Hospital Services Manager
Company: Ethos Veterinary Health LLC
Location: San Diego
Posted on: May 16, 2022
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Job Description:
At Veterinary Specialty Hospital (VSH) our mission is to advance
the veterinary profession through our leadership in medicine,
education, business and promotion of the human-animal bond. We
strive to bring together caring, warm and intelligent people who
love to serve and help and are among the best in their field.
Veterinary Specialty Hospital is an AHAA and VECCS I certified
Emergency and Critical Care facility. Our Hospital Services Manager
for Emergency, Critical Care, Patient Care, and Blood Bank will
have the opportunity to put her/his outstanding leadership skills
to great use with one of the most prestigious specialty veterinary
hospitals in California. This position offers the chance to make an
immediate and lasting impact on staff, clients, and patients while
at the same time being part of our national network of veterinary
hospitals across the country. The responsibilities of the Hospital
Services Manager include:People Management/Employee Life
CycleDevelop and build hospital teams. Encourage and build mutual
trust, respect and cooperation among team members incorporating our
vision, mission and core values into every day work.Serve as mentor
and coach for any/all staff requiring development and assistance in
non-clinical matters (supervising, relationships, etc.) as
needed.Set production and performance standards and follow-up
through monitoring, assessing, reviewing and evaluating employee
performance (non-clinical performance) based on established
standards. Recommend promotions, awards or corrective actions as
needed.In collaboration with the Medical Director, schedule and
participate in timely performance reviews.Ensure appropriate
training for all department(s) staff including an exceptional
understanding and delivery of customer service and
hospitality.Initiate recruitment with Human Resources of approved
requisitions and oversee recruitment, interview and hiring for open
staff positions and doctors (in collaboration with the Medical
Director).Business Operations/ Strategy/Compliance Accountable for
the daily operations of the hospital in support of policies, goals
and objectives of Ethos to include scheduling and
budgeting.Facilitate and ensure proper communication and
information flow with national teams, hospital departments, and
shifts.Work with national and regional leadership to develop and
implement a strategic plan for the hospital.Work in collaboration
with the hospital Medical Director to ensure effective deployment
of medical services.Work cross-functionally across other
departments to help drive engagement and retention within the
hospital. Providing mentorship and coaching to supervisors and
leads, with the goal of creating career-paths within the hospital.
Ensure compliance and accountability for all standard hospital
operating procedures as well as full compliance with local, state,
and federal regulations and all applicable laws governing
veterinary business operations.Client Experience Accountable for
client and referring veterinarian satisfaction.Regularly assess the
efficient and effective flow of clients and pets through/in the
hospital while also ensuring proper care from arrival through
discharge and follow-up.Financial/Productivity Responsible for
profit and loss (P&L) management of the local hospital with
direct influence on how resources are allocated.Evaluate financial
and benchmarking information/measurements to ensure best management
of the business and achievement of business goals.Participate in
the budget process and manage hospital expenses.Knowledge, Skills,
Abilities, and Experience: Candidates will have a Bachelors degree
and significant leadership experience. Veterinary industry
experience is not required, but a comfort level working within a
clinical setting will be necessary. The ideal candidate will have
strong interpersonal skills, the ability to develop employees, be a
problem solver, outstanding communicator, and have the ability to
maintain a positive working atmosphere that supports an exceptional
client experience. Previous experience in hands-on hospital
administration or retail experience may help a candidate to be
successful in this role. Benefits of Working at VSH:Compensation is
based on experience and skill level. Full-time benefits include
health, dental, vision, disability and life insurances,
flex-spending accounts, 401(k), Employee Assistance Program, paid
time off, uniforms, and a generous CE allowance.Ethos is an Equal
Opportunity Employer. Ethos does not discriminate on the basis of
race, religion, color, sex, gender identity, sexual orientation,
age, physical or mental disability, national origin, veteran status
or any other basis covered by appropriate law. All employment is
decided on the basis of qualifications, competence, merit, and
business need.PM19Powered by JazzHRPI177705247
Keywords: Ethos Veterinary Health LLC, San Diego , Hospital Services Manager, Executive , San Diego, California
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