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Senior Program Manager-NonTechnical

Company: Intuit
Location: San Diego
Posted on: May 16, 2022

Job Description:


Intuit's Customer Success team is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-lead operations and a distributed professional workforce.

We are looking for a creative problem solver who is energized by trailblazing transformational programs to create a world class, operationally excellent culture that empowers employees to do the best work of their lives. As a Senior Program Manager on Intuit's Small Business Customer Success Program Management team, you will lead high impact programs with wide-spanning impacts across the business. If you are passionate about using your Program Management skills to drive significant outcomes and unite cross functional teams to operate with velocity for scale with clarity on program requirements and process improvement opportunities, we want to hear from you!

You should have a strong background in program management, strong storytelling & communications skills, deep customer empathy, exceptional execution capabilities, a track record of building strong business partnerships and delivering impactful business results.

What you'll bring

  • 10+ years Program Management experience involving business, operational, and technology deliverables.
  • Proven ability to build and lead integrated teams from various internal and external organizations across multiple locations.
  • Ability to communicate at all levels through storytelling with clarity and precision both written and verbally in a busy environment.
  • Proven problem-solving and decision-making skills.
  • Ability to innovate under new and/or changing conditions.
  • Effective consultative and influencing approach to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity.
  • Excellent balance of people, organizational, and technical skills, and can execute and deliver successfully in situations where authority is not a given.
  • Effective presenter, negotiator, collaborator - regardless of organizational structure or hierarchy.
  • Equally passionate about business and technology.
  • Professional, team player with strong leadership and interpersonal skills.
  • BA/BS degree is highly preferred in Computer Science, Operations, or related fields, or equivalent work experience. PMP qualifications with equivalent PMO experience also a plus.
    How you will lead

    • Drive key programs across the Customer Success Business Operations areas with quality and speed.
    • Drive program planning, execution and foster accountability in partnership with cross-functional groups such as Customer Success, Forecasting, Planning, Product Management, Operations, Marketing and other functional partners.
    • Deliver successful business outcomes for SBSEG Customer Success and Cross Functional Partner teams applying data driven decision making.
    • You will drive your program teams toward the strategic goals; creating timelines and milestones, managing dependencies and removing obstacles that stand between your teams and business success.
    • You communicate updates across levels of the organization and escalate appropriately. You will communicate with senior level management, directors and above.
    • You are expected to run programs using best practices for initiating, planning, and executing intermediate-to-large scale cross-functional critical programs.
    • You look forward to and anticipate risks and proactively manage these risks before they become blockers.
    • Constructively drive for improvements over time through efficiencies, process improvements or automation.

Keywords: Intuit, San Diego , Senior Program Manager-NonTechnical, Executive , San Diego, California

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