Franchised Director of Services

Company: Marriott International
Location: San Diego
Posted on: June 25, 2022

Job Description:

Posting Date May 23, 2022
Job Number 22084988
Job Category Housekeeping & Laundry
Location Marriott Vacation Club Pulse San Diego, 701 A Street, San Diego, California, United States
Brand Marriott Vacations Worldwide
Schedule Full-Time
Relocation? Y
Position Type Management
Located Remotely? N


Additional Information: -This hotel is owned and operated by an independent franchisee, . -The franchisee controls all aspects of the hotels employment policies and practices, including the selection and hiring process. -If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International. - Job Description CORE WORK ACTIVITIES - Managing Housekeeping Operations -

• Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guestrooms, public space and employee areas are cleaned according to operating standards.
• Ensures compliance with all housekeeping policies, standards and procedures.
• Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds. - Managing Departmental Costs
  • Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
  • Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
  • Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
  • Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals. - -Ensuring Exceptional Customer Service
    • Responds to and handles guest problems and complaints effectively.
    • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
    • Empowers employees to provide excellent customer service.
    • Develops goals and expectations for direct report managers.
    • Celebrates successes and publicly recognizes the contributions of team members.
    • Reviews employee satisfaction results to identify and address employee problems or concerns.
    • Communicates expectations, recognizes performance, and produces desired business results. - -Conducting Human Resources Activities
      • Ensures property policies are administered fairly and consistently.
      • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
      • Establishes goals and objectives for all areas of responsibility.
      • Directs staff to strive for continuous improvement in all areas of responsibility.
      • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
      • Manages employee progressive discipline procedures for areas of responsibility.
      • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
      • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
      • Ensures employees are treated fairly and equitably. - Requirements - CANDIDATE PROFILE Education and Experience - High school diploma or GED; 2 years' experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. - This company is an equal opportunity employer. frnch1
        
        Housekeeping & LaundryRequired
        Preferred

        Job Industries

        • Hotel & Hospitality

Keywords: Marriott International, San Diego , Franchised Director of Services, Executive , San Diego, California