SanDiegoRecruiter Since 2001
the smart solution for San Diego jobs

Franchised Director of Services

Company: Marriott International
Location: San Diego
Posted on: June 25, 2022

Job Description:

Posting Date May 23, 2022
Job Number 22084988
Job Category Housekeeping & Laundry
Location Marriott Vacation Club Pulse San Diego, 701 A Street, San Diego, California, United States
Brand Marriott Vacations Worldwide
Schedule Full-Time
Relocation? Y
Position Type Management
Located Remotely? N


Additional Information: -This hotel is owned and operated by an independent franchisee, . -The franchisee controls all aspects of the hotels employment policies and practices, including the selection and hiring process. -If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International. - Job Description CORE WORK ACTIVITIES - Managing Housekeeping Operations -

  • Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Ensures guestrooms, public space and employee areas are cleaned according to operating standards.
  • Ensures compliance with all housekeeping policies, standards and procedures.
  • Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds. - Managing Departmental Costs
    • Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
    • Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
    • Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
    • Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
    • Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals. - -Ensuring Exceptional Customer Service
      • Responds to and handles guest problems and complaints effectively.
      • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
      • Empowers employees to provide excellent customer service.
      • Develops goals and expectations for direct report managers.
      • Celebrates successes and publicly recognizes the contributions of team members.
      • Reviews employee satisfaction results to identify and address employee problems or concerns.
      • Communicates expectations, recognizes performance, and produces desired business results. - -Conducting Human Resources Activities
        • Ensures property policies are administered fairly and consistently.
        • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
        • Establishes goals and objectives for all areas of responsibility.
        • Directs staff to strive for continuous improvement in all areas of responsibility.
        • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
        • Manages employee progressive discipline procedures for areas of responsibility.
        • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
        • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
        • Ensures employees are treated fairly and equitably. - Requirements - CANDIDATE PROFILE Education and Experience - High school diploma or GED; 2 years' experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. - This company is an equal opportunity employer. frnch1

          Housekeeping & LaundryRequired
          Preferred
          Job Industries
          • Hotel & Hospitality

Keywords: Marriott International, San Diego , Franchised Director of Services, Executive , San Diego, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Diego RSS job feeds