Franchised Director of Services
Company: Marriott International
Location: San Diego
Posted on: June 25, 2022
Job Description:
Posting Date May 23, 2022
Job Number 22084988
Job Category Housekeeping & Laundry
Location Marriott Vacation Club Pulse San Diego, 701 A Street, San
Diego, California, United States
Brand Marriott Vacations Worldwide
Schedule Full-Time
Relocation? Y
Position Type Management
Located Remotely? N
Additional Information: -This hotel is owned and operated by an
independent franchisee, . -The franchisee controls all aspects of
the hotels employment policies and practices, including the
selection and hiring process. -If you accept a position at this
hotel you will be employed by a franchisee and not by Marriott
International. - Job Description CORE WORK ACTIVITIES - Managing
Housekeeping Operations -
- Maintains strong working relationship with Front Office to
ensure effective communications for operational issues.
- Obtains list of rooms to be cleaned immediately and list of
prospective check-outs or discharges to prepare work
assignments.
- Inventories stock to ensure adequate supplies.
- Ensures guestrooms, public space and employee areas are cleaned
according to operating standards.
- Ensures compliance with all housekeeping policies, standards
and procedures.
- Initiates and maintains an effective inspection program
including rooms, public areas, employee work and locker areas,
storage areas, recreation areas, laundry areas, garage and grounds.
- Managing Departmental Costs
- Supervises and approves the budgeting and ordering of guestroom
and cleaning supplies.
- Understands the importance of department's operation on the
overall property financial goals and educates staff on details as
appropriate.
- Manages areas of operation to budget by reviewing operating
statements, budget worksheets and payroll progress reports.
- Keeps the Housekeeping team focused on the critical components
of operations to drive guest satisfaction and the desired financial
results.
- Manages department controllable expenses and cost per occupied
room to achieve or exceed budgeted goals. - -Ensuring Exceptional
Customer Service
- Responds to and handles guest problems and complaints
effectively.
- Incorporates guest satisfaction as a component of departmental
meetings with a focus on continuous improvement.
- Empowers employees to provide excellent customer service.
- Develops goals and expectations for direct report
managers.
- Celebrates successes and publicly recognizes the contributions
of team members.
- Reviews employee satisfaction results to identify and address
employee problems or concerns.
- Communicates expectations, recognizes performance, and produces
desired business results. - -Conducting Human Resources Activities
- Ensures property policies are administered fairly and
consistently.
- Ensures disciplinary procedures and documentation are completed
according to Standard and Local Operating Procedures (SOPs and
LSOPs) and supports the Peer Review Process.
- Establishes goals and objectives for all areas of
responsibility.
- Directs staff to strive for continuous improvement in all areas
of responsibility.
- Interviews and hires management and hourly employees with the
appropriate skills to meet the business needs of the
operation.
- Manages employee progressive discipline procedures for areas of
responsibility.
- Reviews staffing levels to ensure that guest service,
operational needs and financial objectives are met.
- Establishes and maintains open, collaborative relationships
with employees and ensures employees do the same within the
team.
- Ensures employees are treated fairly and equitably. -
Requirements - CANDIDATE PROFILE Education and Experience - High
school diploma or GED; 2 years' experience in the housekeeping or
related professional area. OR 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; no work experience
required. - This company is an equal opportunity employer.
frnch1
Housekeeping & LaundryRequired
Keywords: Marriott International, San Diego , Franchised Director of Services, Executive , San Diego, California
Didn't find what you're looking for? Search again!
Loading more jobs...