Service and Parts Director - Kearny Mesa Hyundai
Company: Sunroad KMI Auto, Inc d/b/a Kearny Mesa Hyundai
Location: San Diego
Posted on: June 25, 2022
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Job Description:
Service and Parts Director - Kearny Mesa Hyundai Job Summary:
The Service and Parts Director at Kearny Mesa Hyundai is
responsible for the customer-focused and efficient operation of the
dealership's service and parts department. The Service and Parts
Director will operate the departments at maximum production,
controlling costs, building a loyal clientele, maintaining good
employee relationships, setting and obtaining sales objectives and
maintaining records. The Service and Parts Director is responsible
for ensuring a customer experience that meets or exceeds the
manufacturer's customer satisfaction index and for monitoring and
improving customer satisfaction. The Service and Parts Director
also carries out this responsibility by building customer
relationships, creating a good work environment and properly
managing the assets of the departments. Responsibilities: - Assist
all subordinate service and sales personnel (about 50 in total) in
all phases of their job descriptions - Properly document employee
behavior that may result in punitive job actions such as
termination - Report to management any circumstances that
compromise the integrity of the dealership - Work with the parts
department as appropriate to ensure proper stocking of high use
parts - Collect accounts receivable for service work - Obtain
competitive bids on all tools, equipment, sublet repairs, supplies,
etc.---- Ensure that service department employees follow safety
policies and practices and that they report any and all accidents
immediately - Ensure that all required technical publications,
periodicals, bulletins, etc.--- are obtained, kept up-to-date and
properly maintained - Quality check completed jobs - Ensure that
all the necessary shop equipment is in proper working condition -
Ensure that customer inconveniences, complaints and
misunderstandings are dealt with fairly and quickly - Ensure that
proper service sales techniques are being used - Meet with the
Corporate Fixed Operation Director and the General Manager at least
once a month to review current service department performance, set
future performance objectives, promotional activities or any other
matters - Communicate with customers before issues arise and get
involved in escalated customer issues - Maintain accurate records
and ensure warranty parts retention as outlined, following all
manufacturer requirements as outlined in manufacturer and company
policy and procedures manuals - Maintain the highest possible
standards of workmanship, advise technicians of service CSI on a
monthly basis - Establish and maintain a good working relationship
with customers to encourage repeat referral business - Monitor
staffing levels, compensation levels and department turnover -
Assure proper repair order flow to satisfy
warranty/dealership/business office requirements - Maintain
reporting systems required by the General Manager, company and
manufacturer - Direct and schedule the activates of all department
associates - Hire, train, motivate, counsel and monitor the
performance of all service department staff - Understand and comply
with federal, state and local regulations that affect service and
parts operations, such as hazardous waste disposal, OSHA
right-to-know act, etc. - Assist in development of annual service
budget for use in connection with annual sales forecast - Maintain
customer satisfaction index rating above that of manufacturer or
dealership average Qualifications: - 3-5 of experience in an auto
repair facility - 3-5 years service management experience -
Hyundai/ Kia Experience strongly preferred - Excellent verbal and
written communication and interpersonal skills - Proficient
knowledge of dealership computer systems - Must have a valid
driver's license Kearny Mesa Hyundai offers excellent benefits,
including medical and dental insurance, life insurance, a 401K
plan, flexible spending accounts, advancement opportunities and
much more. Kearny Mesa Hyundai is an equal opportunity employer
(m/f/d/v) and maintains a drug-free workplace. If you receive an
offer of employment, it will be a conditional offer contingent on
the successful completion of a pre-employment drug screen and
background check.
PI182348662
Keywords: Sunroad KMI Auto, Inc d/b/a Kearny Mesa Hyundai, San Diego , Service and Parts Director - Kearny Mesa Hyundai, Executive , San Diego, California
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