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Manager, Technical Account Managers

Company: OwnBackup
Location: San Diego
Posted on: June 25, 2022

Job Description:

Title: Manager, Technical Account Managers

OwnBackup is a rapidly expanding global software-as-a-service company backed by some of the lead investors in the industry, including Eric Schmidt's Innovation Endeavors and Salesforce Ventures. OwnBackup is an organization that empowers its people to innovate, test, and implement their ideas. With a focus on having fun, moving forward, and excellent execution, we develop and deliver our market-leading products to our customers.

We believe that every employee in the company can and should make an impact every day, and we empower them to do so. If you are self-motivated, like to take the initiative, thrive in a dynamic environment, and are a great team player, you will love working here.

OwnBackup Customer Success team is looking for a driven and detail-oriented leader who will act as a regional lead for the TAM team. You will have responsibility for your team's welfare, care, support, enablement, and development and their customers.

As a leader in the Success organization at OwnBackup, you will serve the three main areas of responsibility (team, company & customers) balanced and strategic. You will care about the growth and development of the team. You will be able to motivate and lead this high-performing team towards tremendous success and advocate internally for your team and externally to customers and suppliers when required.

You will work closely with the Sales Teams, ensuring that the Success organization is aligned with the sales pipeline, help understand key prospects and adequately position the TAM services.

You will also work with the VP of Services to refine and develop offerings. We are bringing continuous improvement and innovation to the betterment of our customers.

The ideal candidate is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, can learn new technologies quickly, and uses their time efficiently. They are creative and like to solve problems.

OwnBackup is growing rapidly, and the best candidates will be able to manage multiple priorities, drive innovation, keep stakeholders satisfied, and act independently.

What You Will Be Doing At OwnBackup...

  • Providing the first point of contact and escalation for your team
  • Building assets, accelerators, and efficiencies that will increase the performance of the team and accelerate time to value for our customers
  • Provide pastoral and professional support and care for your team
  • Work with Sales to provide accurate pipeline and forecasts
  • Provide input to staffing, hiring, and professional development models
  • In support of the Customer Success Manager and Account Executive, monitor and identify trends in Salesforce adoption and utilization, Success Plan adoption, and utilization guiding part of periodic reviews
  • Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
  • Provide timely accounts or issue executive-level summary status reports both internally and to the customer
  • Identify and collaborate with internal teams to mitigate renewal risks for both license and success plans subscriptions
  • Demonstrate our critical values in your day to day activities

    What We Are Looking For From You...
      • Minimum of 5 years of relevant work experience in one or more of the following: Enterprise Architecture, Technology Consulting, Customer Success, Senior Salesforce Admin, Technology Solutions Development, Technical and/or Solutions Architecture.
      • Proficient with both declarative and programmatic product features in Salesforce
      • Proficient with the use of the Salesforce APIs
      • At least 2 Salesforce product certifications
      • Enterprise experience, either directly or through consultancy/project engagements
      • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
      • Ability to prioritize, multi-task, and perform effectively under pressure
      • Experience managing/leading small teams, either officially or in an unofficial capacity
      • Mentoring experience
      • The ability to think strategically at all times
      • Ability to travel up to 50%

        Important Details

        This is a full-time position. The ideal candidate will work out of our San Diego, CA office to maximize collaboration and interaction with the business.

        OwnBackup is dedicated to creating an environment where employees thrive. It's why we provide every employee with unlimited PTO, generous medical benefits, and a 401(k) savings plan with a 4% employer match. We also offer catered lunches in the office five days a week.

        New employees also have the opportunity to attend our award-winning new hire bootcamp, which customizes the onboarding experience by role, provides new employees with invaluable hands-on training within their first few weeks at the company, and gives employees the chance to meet their new colleagues.

        Creating an environment where employees thrive also means making sure every employee feels accepted. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. OwnBackup is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team and one culture that builds trust through transparency. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status.

        A Bit About Us

        Have a look at our website and read through the AppExchange reviews to get to know OwnBackup a little better. Founded in 2015, OwnBackup is backed by top-tier venture capital firms and has experienced 100% year-over-year growth, establishing early market dominance in a Salesforce ecosystem that includes over 150,000 customers. And while we've experienced tremendous growth providing backup and recovery solutions for Salesforce customers, we are now offering our world-class data protection solution across other clouds, like Microsoft Dynamics 365. At OwnBackup, our vision is to empower customers to own and protect their data on any cloud platform.


Keywords: OwnBackup, San Diego , Manager, Technical Account Managers, Executive , San Diego, California

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