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Senior Manager Technical Support - Telecommute

Company: UnitedHealth Group
Location: San Diego
Posted on: June 25, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) The Manager of Endpoint Engineering is responsible for developing desktop and mobility management strategies, and for the design, maintenance, and management of End User devices and all applications installed on them. -The EndPoint engineering team -supports more than 10,500 end user devices across 4 regions nationally. The team provides end point security, integration with Optum and operational engineering support. This position will focus on security, software distribution, license compliance, software packaging, patch management, systems integration and application support. - You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:

  • Manages the strategic design and architecture of Optum's endpoint platforms, including the endpoint aspects of all remote access systems as well as mobile. Manages and maintains said environment to keep it current and optimal.
  • Provides guidance on best practices, innovative solutions, and process improvements as it relates to management and application delivery across our endpoint infrastructure.
  • Develops technical standards and ensures compliance with existing standards.
  • Oversees and participates in project plan design, development, maintenance, and enhancement of Windows environments.
  • Maintains documentation for all aspects of the endpoint environment and the supporting systems used for its management.
  • Ensures that all systems meet performance standards and that production support services are consistent with service level agreements.
  • Oversees and provides third level client support; deploys applications & manages workstations using enterprise management tools.
  • Performs other related duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
    • Bachelor's Degree or seven years of equivalent work experience
    • 5+ years -of demonstrated experience leading and supporting teams
    • 2+ years of experience with Windows OS and macOS architectures, user support requirements and centralized management of related endpoints at enterprise scale -
    • 2+ years of experience - -working within the ITIL Framework for Incident, Problem, Change, or Service Request Management
    • Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm) Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $97,300 to $176,900. The salary range for Connecticut / Nevada residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. -#DICE -

Keywords: UnitedHealth Group, San Diego , Senior Manager Technical Support - Telecommute, Executive , San Diego, California

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