Director of Catering
Company: Wyndham San Diego Bayside
Location: San Diego
Posted on: August 6, 2022
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Job Description:
Wyndham is now seeking a Director of Catering to join our team
at the Wyndham San Diego on the Bay location in San Diego,
California.
Job Summary
The Director of Catering is responsible for directing,
coordinating, training and supervising the Catering Sales Manager/s
and Meeting and Convention Services Manager/s. Manage all aspects
of the Catering Sales operation; including the selling of all food
and beverage functions, conferences and banquets. Devising
signature events, amenities and set-ups that enhances the appeal to
generate incremental revenue for the designated Hotel. He/she is
also responsible for coordinating, supervising and directing
assigned group business after it is turned over by the sales
department, throughout and through the closure of the event and
subsequent financial aspects of the program, while maintaining
profitable operations and high quality products and service levels.
He/she is expected to market ideas to promote business; reduce
employee turnover; maintain revenue and payroll budgets; and meet
budgeted productivity while keeping quality consistently high. The
Director of Catering is also responsible for acting as a liaison
between client and operating departments to ensure a successful
meeting and to generate repeat business.
Education & Experience
--- At least 8 years of progressive experience in a hotel or a
related field; or a 2-year college degree and at least 6 years of
related experience.
--- Must be proficient in Windows, Company approved spreadsheets
and word processing.
--- Must have knowledge of F&B preparation techniques, health
department rules and regulations, liquor laws and regulations.
Physical Requirements
-Flexible and long hours sometimes required.
-Light work - Exerting up to 20 pounds of force occasionally,
and/or up to 10 pounds of force frequently or constantly to lift,
carry, push, pull or otherwise move objects
General Requirements
--- Maintain a warm and friendly demeanor at all times.
--- Must be able to effectively communicate both verbally and
written, with all level of employees and guests in an attentive,
friendly, courteous and service oriented manner.
--- Must be effective at listening to, understanding, and
clarifying concerns raised by employees and guests.
--- Must be able to multitask and prioritize departmental functions
to meet deadlines.
--- Approach all encounters with guests and employees in an
attentive, friendly, courteous and service-oriented manner.
--- Attend all hotel required meetings and trainings.
--- Maintain regular attendance in compliance with Wyndham
Standards, as required by scheduling, which will vary according to
the needs of the hotel.
--- Maintain high standards of personal appearance and grooming,
which include wearing nametags.
--- Comply with Wyndham Standards and regulations to encourage safe
and efficient hotel operations.
--- Maximize efforts towards productivity, identify problem areas
and assist in implementing solutions.
--- Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
--- Must be able to understand and evaluate complex information,
data, etc. from various sources to meet appropriate objectives.
--- Must be able to maintain confidentiality of information.
--- Perform other duties as requested by management.
Fundamental Requirements
--- Manage existing accounts and follow up with client
re-solicitation to capture future business.
--- Respond to requests by Meeting Planners immediately.
--- Interact with outside planners, vendors for event set-up.
--- Maintain pricing integrity and propose upscale menus for
clients.
--- Create, review and revise rooming lists and VIP lists.
--- Manage the Delphi or function book and adjust space in order to
ensure maximum potential revenue.
--- Be visible on the floor and assist staff as needed during
functions.
--- Respond to guest complaints in a timely manner.
--- Keep immediate manager fully informed of all problems or
matters requiring his/her attention.
--- Work with F&B managers and keep them informed of F&B
issues as they arise.
--- Prepare and submit required reports in a timely manner.
--- Know meeting room set-ups and capabilities.
--- Know sleeping room configurations and types.
--- Have comprehensive knowledge of all operational departments
within the hotel; guest services, reservations, housekeeping,
audiovisual, switchboard, accounting, restaurants, bars, and
engineering.
--- Be involved in and/or conduct departmental and hotel training
(One to One Customer Service Training, etc.)
--- Plan and execute holiday and special events in conjunction with
the Catering Managers.
--- Use feedback from Meeting Planner evaluations to improve
service and quality.
--- Coordinate all aspects of the ongoing implementation of the
Wyndham Enrichment philosophy of service.
--- Ensure participation within department for monthly Wyndham
Enrichment team meeting.
--- Focus team on their role in contributing to the Guest Service
and audit scores
--- Conduct meetings according to Wyndham standards as required by
management.
--- Manage the Business Center including Business Center
Coordinators as needed to meet client needs and to maintain
efficient and effective operations.
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the
world and a leading hotel management company. We stand 22 brands
strong across 9,000 hotels in more than 95 countries, and we offer
the most diverse collection of hotel experiences in the world. Our
iconic brands, united by the richest and simplest rewards program
in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we
champion everyday travelers. We believe guests deserve great
experiences, and our robust portfolio-distinguished by our leading
economy and midscale brands-delivers just that.
We are AmericInn-- by Wyndham, Baymont-- by Wyndham, Days Inn-- by
Wyndham, Dazzler-- by Wyndham, Dolce Hotels and Resorts-- by
Wyndham, Esplendor-- Boutique Hotels by Wyndham, Hawthorn Suites by
Wyndham--, Howard Johnson-- by Wyndham, La Quinta-- Inns & Suites,
Microtel by Wyndham--, Ramada Encore by Wyndham, Ramada Worldwide--
by Wyndham, Registry Collection Hotels, Super 8-- by Wyndham, The
Trademark Collection-- by Wyndham, Travelodge-- by Wyndham, TRYP by
Wyndham--, Wingate by Wyndham--, Wyndham Alltra, Wyndham Garden--,
Wyndham Grand-- and Wyndham Hotels and Resorts--.
Headquartered in Parsippany, N.J. with offices around the globe in
London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels &
Resorts employs approximately 9,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
Job Location: Wyndham San Diego on the Bay, 1355 N Harbor Drive,
San Diego, California 92101
Employment Status: Full-time
Keywords: Wyndham San Diego Bayside, San Diego , Director of Catering, Executive , San Diego, California
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