Foreclosure Manager

Company: Guild
Location: San Diego
Posted on: August 7, 2022

Job Description:

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.Position SummaryThe Foreclosure Manager, Foreclosure plays an important role in the organization by ensuring high-levels of productivity, efficiency, compliance, and service levels for one or more of the following areas: title transfers, foreclosures, reinstatements and/or post foreclosure. The role is responsible, under limited direction, for managing and training employees, setting objectives, assigning work/projects, updating internal procedures, ensuring document quality control, and other activities related to overseeing the operations of a highly functioning department.Essential FunctionsMonitor metrics and work pipeline in order to maximize productivity, efficiency, compliance, and service levels, and minimize detrimental losses for area(s) under supervision.Coach and hold team members accountable for timeliness, accuracy, and completeness of work, and ensure all regulatory compliance deadlines are met.Hire, train, coach, discipline, and exit team members.Regularly monitor and communicate status of files.Prepare and analyze productivity reports, identify trends and issues, and provide appropriate status updates to leadership.Review proof of claims, and escalate issues to legal counsel when necessary.Assist in the generation of invoices via calculating fees and providing supporting documentation when necessary.Audit files and supporting documents for accuracy and completeness; provide approvals as appropriate.Close files, retaining records in accordance with required retention periods.Respond to and coach team members on issues that represent higher risk and/or fall outside of scope of their normal responsibility.Work with business analyst to ensure systems are updated, tested, and audited to reflect modifications to policies and procedures.Use expertise to analyze and resolve escalated foreclosure-related issues.Audit work of direct reports; perform tactical quality control over department output to ensure quality of work.Perform daily and monthly reconciliations.Review and authorize check requests related to refund and demand requests.Interpret and communicate work procedures and company policies to staff.Identify and stay current on changes in industry regulations and recommend changes to internal policies, procedures, and systems to incorporate new/changed requirements.Manage department projects that encompass improvements and modifications to current processes, implementation of new processes, and skills training.Provide backup in the absence of other department managers.Perform other duties as assigned. QualificationsHigh school diploma or equivalent required, Bachelor's Degree preferred, along with a minimum of five years total mortgage loan servicing experience required, with at least three years in a supervisory/lead role.Expert-level knowledge of mortgage foreclosures, defaults and bankruptcies, including overall processes and inter-relationships, standards and requirements, supporting documents, terminology, compliance and regulatory requirements related to functional area(s) of expertise and supervision.Ability to work in an emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.Basic math skills required.Proficiency with data entry, Microsoft Word, Excel and Outlook required.10-key by touch preferred.Familiarity with document retention software; Blitzdoc preferred.Ethical, with a commitment to company values.SupervisionNumberJob Titles5-8Foreclosure Assistant, Foreclosure Specialist, Sr Foreclosure Specialist0Works independently with low supervision of work, depending on experienceApplies sound judgment and thinks critically about downstream impact of changes on processes and systems that impact department and Company policies and protocolsHire, train, coach, discipline, and exit team membersTravel: 0%RequirementsGuild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD, LTD and 401(k) with employer match.Guild Mortgage Company is an Equal Opportunity Employer.

Keywords: Guild, San Diego , Foreclosure Manager, Executive , San Diego, California