Foreclosure Manager
Company: Guild
Location: San Diego
Posted on: August 7, 2022
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Job Description:
Guild Mortgage Company, closing loans and opening doors since
1960. As a mortgage banking firm we are dedicated to serving the
home owner/buyer. Our goal is to provide affordable home financing
for our customers, utilizing the best terms available while
providing a level of professionalism and service unsurpassed in the
lending industry.Position SummaryThe Foreclosure Manager,
Foreclosure plays an important role in the organization by ensuring
high-levels of productivity, efficiency, compliance, and service
levels for one or more of the following areas: title transfers,
foreclosures, reinstatements and/or post foreclosure. The role is
responsible, under limited direction, for managing and training
employees, setting objectives, assigning work/projects, updating
internal procedures, ensuring document quality control, and other
activities related to overseeing the operations of a highly
functioning department.Essential FunctionsMonitor metrics and work
pipeline in order to maximize productivity, efficiency, compliance,
and service levels, and minimize detrimental losses for area(s)
under supervision.Coach and hold team members accountable for
timeliness, accuracy, and completeness of work, and ensure all
regulatory compliance deadlines are met.Hire, train, coach,
discipline, and exit team members.Regularly monitor and communicate
status of files.Prepare and analyze productivity reports, identify
trends and issues, and provide appropriate status updates to
leadership.Review proof of claims, and escalate issues to legal
counsel when necessary.Assist in the generation of invoices via
calculating fees and providing supporting documentation when
necessary.Audit files and supporting documents for accuracy and
completeness; provide approvals as appropriate.Close files,
retaining records in accordance with required retention
periods.Respond to and coach team members on issues that represent
higher risk and/or fall outside of scope of their normal
responsibility.Work with business analyst to ensure systems are
updated, tested, and audited to reflect modifications to policies
and procedures.Use expertise to analyze and resolve escalated
foreclosure-related issues.Audit work of direct reports; perform
tactical quality control over department output to ensure quality
of work.Perform daily and monthly reconciliations.Review and
authorize check requests related to refund and demand
requests.Interpret and communicate work procedures and company
policies to staff.Identify and stay current on changes in industry
regulations and recommend changes to internal policies, procedures,
and systems to incorporate new/changed requirements.Manage
department projects that encompass improvements and modifications
to current processes, implementation of new processes, and skills
training.Provide backup in the absence of other department
managers.Perform other duties as assigned. QualificationsHigh
school diploma or equivalent required, Bachelor's Degree preferred,
along with a minimum of five years total mortgage loan servicing
experience required, with at least three years in a
supervisory/lead role.Expert-level knowledge of mortgage
foreclosures, defaults and bankruptcies, including overall
processes and inter-relationships, standards and requirements,
supporting documents, terminology, compliance and regulatory
requirements related to functional area(s) of expertise and
supervision.Ability to work in an emotionally demanding role that
requires patience and professionalism while interacting with
consumers experiencing financial and emotional stress.Highly
organized and detail oriented; ability to work in a fast-paced,
deadline-driven environment required.Basic math skills
required.Proficiency with data entry, Microsoft Word, Excel and
Outlook required.10-key by touch preferred.Familiarity with
document retention software; Blitzdoc preferred.Ethical, with a
commitment to company values.SupervisionNumberJob
Titles5-8Foreclosure Assistant, Foreclosure Specialist, Sr
Foreclosure Specialist0Works independently with low supervision of
work, depending on experienceApplies sound judgment and thinks
critically about downstream impact of changes on processes and
systems that impact department and Company policies and
protocolsHire, train, coach, discipline, and exit team
membersTravel: 0%RequirementsGuild offers a pleasant work
environment, competitive compensation and excellent benefits
package; including medical, dental, vision, life insurance, AD, LTD
and 401(k) with employer match.Guild Mortgage Company is an Equal
Opportunity Employer.
Keywords: Guild, San Diego , Foreclosure Manager, Executive , San Diego, California
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