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Revenue Manager

Company: Omni Hotels & Resorts
Location: San Diego
Posted on: August 7, 2022

Job Description:

With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests.

Omni San Diego's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel may be your perfect match. Job Description To assist the Complex Director of Revenue Management (C-DORM) in the effective leadership and direction of the property revenue management practices, as well as, to directly oversee the reservations aspects of the department, including all operational relationships and communications within the hotel. This position will assist in the planning, development, and implantation of all strategies in both revenue segments (group and transient), as well as, directly oversee the reservations team. No-show, late cancellation and other attrition revenue sources will also be included in the evaluation of overall performance. Success is determined through improvement in our revenue performance as compared to that of our defined competitors, increases in reservations service scores, and overall RevPAR growth. This position supports Omni San Diego Hotel. Responsibilities Assist the C-DORM in monitoring and analyzing demand patterns, setting strategy to fill hotel occupancy utilizing demand and pattern management. Assist the C-DORM in monitoring and analyzing the effectiveness of restrictions and other selling strategies. Assist C-DORM in maintaining inventory and parity rate controls on all third party websites. Assist the C-DORM in producing a 12 month rolling forecast. Produce and distribute a 12 day operations forecast. Manage and maintain all FIT reservations, production and collection efforts while maintaining the contracts as the hotel liaison for all FIT accounts. Manage/access all housing group pick-up reports. Produce and distribute Group Pickup Report. Provide directional feedback on group block pick-up and slippage. Audit group resumes prior to the group arrival. Audit routing, notes and other details to ensure flawless group rooming list maintenance. Run Groups Approaching Cutoff meeting, ensuring patterns, over-block, and low pickup situations are addressed. Attend and participate in weekly RevMerch, Sales and RevMax meetings. Actively participate at weekly yield meeting reporting out on groups and transient pace. Attend monthly credit meeting to ensure group billing, no show revenue and special package rates are posting correctly. Meet with meeting planners as necessary and attend pre-convention meetings. Be the active contact with all operational departments including participation in "staff" and "ops" meetings and act as the reservations department representative. Ensure all relevant meeting material is disseminated to the reservations department staff. Conduct/Chair the RevMerch meeting in the absence of the C-DORM. Ensure staff is able to describe all hotel accommodations and effectively sell upgrades and suites. Ensure that the operational team has all of the tools needed to quickly identify and produce package offers flawlessly. Be the telephone and email "point of contact" for the reservations management questions including: rate offers, date change issues, ESP rate availability questions/calls, late cancellation/no-show and other fee waiver consideration. Oversee accurate input of reservations into the system from internal and external sources. Ensure that all calls and emails are acknowledged on a timely basis to internal and external customers. Ensure that all definite group bookings and addendums are accurately entered as they are received for a 3 year horizon; all groups with a 1 year horizon are to be completed within 1 business day of turnover. Maintain thorough knowledge of hotel services and events. Conduct a daily reservations stand up meeting to discuss and coordinate which tasks the agents are prioritizing each day. Ensure group housing/reservations staff is well trained and receives ongoing training as needed on all systems including: ORS, PMS, DELPHI, Extranets, ART and SQL Server Reporting. Assist C-DORM in interviewing and selecting new group housing and reservations staff. Prepare and conduct performance appraisals for all of the group housing and reservations staff. Maintain an efficient and professional working environment with open communication . Qualifications Minimum of 2 years of reservations or group housing experience is required. 1 year experience in a mid-size group hotel strongly preferred. 1 year of supervisory experience is preferred. Must have the ability to satisfactorily communicate in written and spoken English with clients and colleagues to their understanding. Must have proficiency in Microsoft Excel and be able to work efficiently in various electronic database programs. Experience in PMS, ORS, FDC/DELPHI, Extranets, ART and SQL Server Reporting is preferred. Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.

Keywords: Omni Hotels & Resorts, San Diego , Revenue Manager, Executive , San Diego, California

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