Assistant Manager - Room Operations
Company: Marriott
Location: San Diego
Posted on: August 7, 2022
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Job Description:
**Job Number** 22084905**Job Category** Rooms & Guest Services
Operations**Location** Marriott Marquis San Diego Marina, 333 West
Harbor Drive, San Diego, California, United States**Schedule**
Full-Time**Located Remotely?** N**Relocation?** N**Position Type**
Management**JOB SUMMARY**Entry level management position that
focuses on supporting the day-to-day activities of Rooms Operations
of areas that include Housekeeping, Recreation. Laundry, Staff, AYS
and Concierge/Guest Services. Position assists in working with
employees to carry out guest arrival and departure procedures and
to maintain the propertys cleanliness standards. Strives to ensure
guest and employee satisfaction and achieve the operating
budget.**CANDIDATE PROFILE****Education and Experience** High
school diploma or GED; 3 years experience in the guest services,
front desk, housekeeping, or related professional area.OR 2-year
degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
1 year experience in the guest services, front desk, housekeeping,
or related professional area.**CORE WORK ACTIVITIES****Supporting
the Management of Rooms Operations Activities** Opens and closes
Front Desk shifts / Housekeeping and ensuring completion of
assigned shift checklist and other duties. Runs and reviews
critical information contained in room operations reports.
Understands the functions of the Recreation. Laundry, Housekeeping,
Bell Staff, AYS, Front Desk and Concierge/Guest Services
operations. Operates all department equipment as necessary and
reporting malfunctions. Ensures employees have the proper supplies
and uniforms. Understands night audit procedures and being able to
comprehend and utilize reports as necessary. Understands and
complies with loss prevention policies and procedures. Communicates
performance expectations employees in accordance with job
descriptions for each position. Handles employee questions and
concerns. Effectively schedules employees to business demands and
tracks employee time and attendance.**Contributing Information to
Support Managing to Budget** Supervises same day selling procedures
to maximize room revenue and property occupancy. Verifies accuracy
of room rates to maximize revenue opportunities Uses budgets,
operating statements and payroll progress reports as needed to
assist in the management of the Room Operations. Participates in
the management of departmental controllable expenses to achieve or
exceed budgeted goals. Understands the impact of Room Operations on
the overall property financial goals and objectives.**Providing for
and Managing the Guest Experience** Assists in the investigation of
employee and guest accidents. Assists in the use of a guest
information tracking system to ensure that a successful repeat
guest recognition program is in use to recognize guest preferences
and Sets a positive example for guest relations. Interacts with
guests to obtain feedback on product quality and service levels;
effectively responding to and handles guest problems and complaints
seeking assistance from supervisor as necessary. Assists in the
review of comment cards and guest satisfaction results with
employees._Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an
inclusive, people-first culture. We are committed to
non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable
law._Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels.**Marriott Hotels** , Marriott
Internationals flagship brand with more than 500 global locations,
is advancing the art of hosting so that our guests can travel
brilliantly. As a host with Marriott Hotels, you will help keep
this promise by delivering premium choices, sophisticated style,
and well-crafted details. With your skills and imagination,
together we will innovate and reinvent the future of travel.**JW
Marriott** is part of Marriott International's luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our
associates come first. Because if youre happy, our guests will be
happy. Its as simple as that. Our hotels offer a work experience
unlike any other, where youll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. Thats The JW Treatment.
Keywords: Marriott, San Diego , Assistant Manager - Room Operations, Executive , San Diego, California
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