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Product: Sr. Product Manager

Company: Kudzu Interactive, Inc.
Location: San Diego
Posted on: September 24, 2022

Job Description:

SR. PRODUCT MANAGERRemotebut must be based in the USAbout TillsterTillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions - for mobile, tablet, online, kiosk, call center, and more - creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution - to create world-class digital engagement solutions.Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.About the RoleWe're seeking an enthusiastic, focused, and experienced Sr. Product Manager possessing proven business acumen and technical/technology expertise to join our growing Product team. You will be working on programs and initiatives for global restaurant brands in the quick service and casual dining space.What You'll Do

  • Actively engage with business users and key stakeholders, external and internal, representing the Tillster business, operations, and technology to drive business requirements definition
  • Externally, represent Tillster and its business, products and services offering, and internally, be a balanced advocate of the business needs of clients and key stakeholders
  • Hands-on experience in:
    • Requirements gathering, gap analysis, writing business and technical specifications
    • Assessing and managing scope of work, decomposing high level business requirements and developing lower-level stores/tasks
    • Testing and monitoring for client/stakeholder/user satisfaction and resolve issues related to an application
    • Understanding and developing business process workflows and how they are supported through existing products
    • Accurately analyzing critical details of business issues and opportunities to understand and define impact and workarounds, and evaluate alternative business solutions
    • Coordinate across various cross-functional teams and stakeholders, for the identification and prioritization of needs, and articulate business impact and workarounds
    • Communicate effectively with clients, stakeholders, and business users
    • Lead business users and stakeholders in a forum where product enhancements are reviewed and rated based on a priority assessment, in preparation for release planning and development
    • Create user training and on-going support documentation, and facilitates training sessions
    • Work both independently and in a team setting while delivering high quality work in a consistent manner in an Agile/Scrum environmentAbout You
      • 4+ years' experience:
        • As a product manager/product owner in a fast-paced technology environment
        • Analyzing, clarifying, and translating business/functional requirements
        • Documenting current and future state business process flows
        • In technical troubleshooting and problem solving
        • Coordinating/managing enterprise scale SaaS based software solutions
        • Managing scope of work, and change management efforts
        • Knowledgeable, and hands-on expertise in:
          • Business process and data analysis, functional design, modeling, product development processes, and software testing
          • Shipping products from start to finish, concept to launch
          • Building a "practice" or cultureof product management (not just "ship a product" but "ship the right product")
          • eCommerce - transactional systems experience either building apps that plug into one (integration) or the ecommerce/transactional platform itself
          • Technical enough to win the respect of the developers and not get snowed, or make me repeat myself a hundred times
          • Developing and managing product roadmaps - if they don't tell you any prioritization strategies, that's a red flag
          • Writing and publishing release notes and product feature docs- not as trivial as it seems
          • Mobile App experience a total bonus but not required -- launching in the App Stores
          • Customer focused with high quality standards
          • Strong preference for candidates with experience working directly with or in a consultative role with a SaaS based, e-commerce organization
          • Bachelor's degree in relevant field of work
          • Ability to travel as business needs demandAround the corner and around the globe, Tillster simplifies digital ordering, improves customer engagement, and grows sales. For more than a decade, we've helped turn guests into regulars. Our award-winning technologies have transformed the casual dining and quick service restaurant industries - and made us the global leader in this space.You will be part of a technology playground offering a fun, collaborative environment where ownership, problem solving, and teamwork are rewarded.At Tillster, full-time employees are eligible for health and retirement benefits, flexible work schedules and generous PTO. In addition, we aim to support our employees' growth through our Educational Assistance Program and access to over 16K courses spanning business, creative, and technological learning paths via LinkedIn Learning. Finally, with our employee's well-being at the forefront of what we do, we continually search for events, activities, and perks that support and engage our teams. Tillster is based in Los Angeles, California, and has operations in San Diego and remote locations in the U.S., France, Portugal, and Spain.Tillster is proudly an Equal Opportunity EmployerNo Visa SponsorshipPrincipals only - no Agencies or calls pleaseAbout Tillster...Tillster is the global leader in digital ordering and customer engagement solutions. We offer one platform; one scalable, enterprise class solution - to create world-class digital engagement solutions. You will be part of a technology playground offering a fun, collaborative environment where ownership, problem solving, and teamwork are rewarded.Follow us @TillsterInc,

Keywords: Kudzu Interactive, Inc., San Diego , Product: Sr. Product Manager, Executive , San Diego, California

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